ZENDESK FOR ENTERPRISE
Transform your relationships with customers
Zendesk empowers you to adapt to changing customer expectations. Align your teams and technology around what matters most — the customer.
BUILT FOR THE ENTERPRISE
The future of customer experience
Drive better conversations
Offer rich, personalised conversations on the channels customers choose. They’ll feel like more than a transaction; you’ll encourage long-term loyalty.
Conversational featuresMaximise agent efficiency
Transform agents from problem solvers to revenue drivers. With our all-in-one workspace, they’ll focus less on repetitive tasks and more on relationship building.
Productivity featuresAdapt faster to change
Keep up with changing customer demands. Enter new markets and scale even faster with the open, flexible solutions on our complete Sunshine platform.
Zendesk platform
ZENDESK SUNSHINE PLATFORM
Open, flexible architecture
Our library of 1,200+ apps and integrations lets you add your everyday systems with a click, and our comprehensive set of APIs allows you to extend and customise solutions. When you connect your tech stack to Zendesk, data is useful and usable.
Evaluate Zendesk ROI
Forrester shows the cost and benefits of Zendesk, pointing to an ROI of 286% with payback in less than six months for a composite organisation.
SECURITY AND COMPLIANCE
You’re safe with us
Trusted by Fortune 100 companies, our privacy and data protection program includes a team dedicated to global compliance. We operate within all regulatory and industry frameworks — because software is only as good as its security.
ZENDESK WORKS FOR YOU
Tailored to your needs
Bring your vision to life
Partner with our world-class experts to design and implement Zendesk. Our Professional Services team will give you the personalised service you need to reduce time-to-value and transform your service offerings.
Start the partnershipFind your industry
We know every industry works a little differently. Whether you work in retail, manufacturing, financial services or any other sector, our expertise will help you make the most of Zendesk.
View Zendesk industriesCUSTOMER STORIES
How businesses use Zendesk
"We were looking for an omnichannel experience, we were looking for AI and we were looking for self-service to aid cost reduction, but we also wanted to uplift the customer experience."
Adam Howell
Customer Operations Manager at Latitude Financial
Read more3.5
days to implement
20%
call deflection with webforms
-90%
less time for Help Center revisions
1,900
merchant partners
"As a growing digital subscription company, we need to be agile,” Porter explained. “Zendesk has helped us do just that. We can add a feature or implement a survey in a matter of one week—something that used to take months."
Andrew Porter
Director of Customer & Subscriptions at Fairfax Media
Read more200k+
subscribers supported
25%
reduced costs
15
NPS points increase
"I can't recommend Zendesk Support enough—I'm a huge advocate. I think it's the best piece of software we've ever used."
David Bedelis
Learning Technologies Specialist at Vodafone
Read more15,000
supported employees
>70%
reduction in tickets
“Zendesk enables us to bring all the people involved in providing services to customers in any way, shape, or form onto one platform. It gives us that one comprehensive source of data and enables us to see what's going on with our customers and the work we're doing holistically.”
Tim Sulzberger
Service Design and Innovation Manager at REA Group
Read more89
CSAT
>90%
reduction in avg. ticket resolution time
11/1
ratio of self-service vs agent resolutions
91%
staff engagement
“Zendesk offers great customization and very intuitive user management. We could customize the look and feel of our public-facing help center, as well as incorporating and manipulating the workflows to suit our needs.”
Muhammad Zubair Saeed
Global Support Lead at Orica
Read more+230%
monthly increase in help desk views
25:1
self-service ratio
“Within three weeks of signing off on a suite of Zendesk products ... Stanley Black & Decker global support teams were up and running on all channels with only one day of training.”
Orlando Gadeo Ros
Global VP, Customer Experience Transformation
Read more3
first call resolution
+300%
Increase in agent efficiency
1,000+
growth in customer interactions
100%
Adherence to one-hour FRT SLA
Zendesk in action
