Zendesk + Slack

@customersupport in any #channel

Agents often rely on other teams to help resolve customer issues. That’s why we partnered with Slack to build a seamless integration that powers collaborative workflows. So no matter where they are, your support team — and the teams that support them — have everything they need, right at their fingertips.

Snaps right together

It just takes a simple installation to get our integration working. Once it’s set up, your team can receive ticket notifications, create new tickets, and post internal comments and notes to Zendesk from right inside Slack.

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Zendesk app in Slack sending ticket notifications
Send a Side Conversation in a ticket chain in Zendesk

Work where you’re productive

When good software comes together, great things happen. With Slack for Side Conversations — a part of the Zendesk Collaboration Add-on — your support team can speed up the support process with seamless conversations across teams and products.

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Treat employees like customers

Answering repetitive questions can take up a lot of time. Help your employees self-serve with Answer Bot for Slack. It’ll offer AI-powered recommendations directly inside the channel of your choice and empower the employees who ask for help — and those who give it.

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Suggested answers from Zendesk Guide help center in AnswerBot

Zendesk + Slack in action

Zendesk + Slack Logo

Magic Leap is one of the world's most innovative augmented reality startups. To keep up with growth, the support team needed a way to easily connect with other departments involved in customer experience. Learn how Magic Leap uses Zendesk and Slack to improve internal workflows at scale and deliver responsive support.

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