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Zendesk for Passenger Transportation

See how modern CX solutions integrate with legacy infrastructure to deliver seamless, modern passenger experiences.

Because of legacy infrastructure, transportation companies have unique challenges to consider when choosing a CX platform.

Zendesk is an extensible solution that allows you to integrate and take action across different systems–including telephony systems–so you can deliver exceptional experiences without disrupting your existing infrastructure. At Zendesk, we empower you to deliver modern CX that is adaptable to your use cases.

  • Seamlessly integrate legacy telephony and IVR systems.

  • Deliver personalized, conversational experiences across web, mobile, SMS, and social apps like WhatsApp, Facebook Messenger, and Instagram.

  • Use Zendesk APIs to integrate data from disparate systems, including GDS (e.g.
    Sabre, Amadeus, Travelport), Polar, Versonix, ecommerce, loyalty programs, etc.
  • Add custom interactive apps—like seat/cabin selectors or in-message upgrade/add-on/SSR widgets—so customers can resolve simple requests on their own.

Download our fact sheet to see how Zendesk improves the passenger experience while creating internal efficiencies and cutting costs.

Zendesk for Passenger Transportation

Two airplanes taking off with building blocks below representing buildings on the ground