Productivity Pack Add-on
Productivity Pack Add-on
Customers expect real-time, personal support. To deliver on these expectations, customer support teams need to have relevant information surfaced at the right time. With the Productivity Pack add-on to Support Professional, agents get more context upfront to solve problems faster which leads to higher customer satisfaction.
Custom ticket forms to support any request
Capture the right information from customers by creating ticket forms for the different types of requests you serve. You could have a ticket form for questions about shipping, or forms to serve different departments, such as Finance or HR. Gathering all the right customer information upfront decreases resolution times and agent touches.
Conditional ticket fields to maximize efficiency
With conditional ticket fields, only the fields that you want agents and end users to see appear in ticket forms. Initially, only a few fields appear in the form. As the user fills in their answers, the form progressively adds sub-fields based on the users’ answers. This helps you collect more granular and relevant information about their problem or request.
"With ticket forms, we only show the fields that really matter. We collect the right information, and our interactions are now faster."
Guiherme Salgueiro
Vice President of Service and Operations, HouseTrip
