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Google Forms

This integration connects Zendesk's action builder to Google Forms, enabling automated workflows for form lookups and survey response searches within support processes.

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About this connector

The Google Forms integration allows Zendesk admins to connect action flows to Google Forms, automating workflows that involve retrieving form information and searching through survey responses. By integrating these external systems, organizations can improve collaboration and maintain seamless experiences across multiple platforms. The integration enables data retrieval from Google Forms directly within Zendesk support processes, streamlining operations without switching between systems.

Actions

The following actions are available

Lookup form
Search responses

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Connector details

Requirements

All Suites: Team, Growth, Professional, Enterprise, or Enterprise PlusSupport: Team, Professional, or EnterpriseMust authorize Google scopes: forms.body.readonly, forms.responses.readonly, and drive

How to connect

In Admin Center, go to Apps and integrations > Actions > Action flowsCreate or edit an action flowUnder External actions, select Google FormsClick ConnectFollow Google Form's authentication prompts

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