How to get started with Omnichannel Customer Engagement – Asia Pacific

Available On-Demand

About

Customer interactions are constantly evolving in the ways customers communicate, the channels they use, and how often they do it. To keep your business moving forward, you need to adopt an omnichannel customer service strategy. But that isn’t something that can be done overnight. In fact, you might not know where to begin with an omnichannel strategy, how to rollout additional channels, how to staff agents on those channels, or how admins can keep up with it all.

Hear Mark Bloom, Director of Product Marketing at Zendesk, as he discusses the people, processes, and technology involved in a successful omnichannel strategy.

Here’s what we cover:

● How investing in CX can help grow your business
● How to approach additional channels
● Methods for omnichannel staffing for different team sizes
● Previews of omnichannel journeys from the customer, agent and admin perspective

Complete the form below to view your webinar:

First name

Please enter your first name

Numbers and special characters are not allowed

Last name

Please enter your last name

Numbers and special characters are not allowed

Work Email

Please enter a valid email address

Please enter a valid email address.
Email addresses may not begin with:

Phone number

Please enter a valid phone number

Company name

Please enter your company name

Job Title

Please enter your job title

Number of employees

Please select number of employees

Country

Please select your country

Are you a Zendesk customer?

Please select an option

By checking this box, I agree to Zendesk contacting me with marketing-related communications about Zendesk products, services and events. I understand I may unsubscribe at any time.

By submitting my personal data, I consent to Zendesk collecting, processing, and storing my information in accordance with the Zendesk Privacy Notice.

Thanks for registering! Check your inbox for an email with your unique link to the webinar.

Sorry, something went wrong!

Please reload the page and try again, or you can contact Zendesk for support.

We are sending your request... please wait.

Speakers

Mark Bloom,

Mark Bloom, Director of Omnichannel Product Marketing for Zendesk, drives Omnichannel messaging, positioning and GTM activities, in addition to presenting at trade shows and symposiums.

Carrick Higgins

Carrick Higgins is a Campaigns Manager at Zendesk's headquarters in San Francisco.

Thanks for registering! Check your inbox for an email with your unique link to the webinar.