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The digital tipping point



The digital tipping point

Accelerating your digital momentum

In 2021, APAC is in a unique situation. The region fared better than most others during the pandemic, meaning businesses are returning to relative normalcy.

The digital transformations driven by 2020 left their mark, though. CX technology has reached the point of critical mass, where viral adoption is unstoppable: the digital tipping point.

Join us on 21 April for The digital tipping point, where we’ll discuss:

  • Which trends from last year are now permanent?

  • What is accelerating even further?

  • What are the big bets to make in CX this year?

  • What can you do to capitalize on all of it?


  • Customer story: Vimeo and the digital tipping point

  • Five big bets for CX investment

  • Forrester explains how COVID-19 accelerated your digital momentum

  • The Asia Pacific perspective

Live Q&A with CX experts

Complete the form below to view your webinar


Michael Barnesphoto

Michael Barnes

VP, Research Director, Forrester

Adrian McDermott photo

Adrian McDermott

President of Products, Zendesk

Kathleen Barrett photo

Kathleen Barrett

SVP, Enterprise & Head of Creator Success, Vimeo

Sarah Reedphoto

Sarah Reed

Senior Director, Global Strategic Events, Zendesk

Teresa Haunphoto

Teresa Haun

Director, Product Marketing, Zendesk

Abhiroop Basuphoto

Abhiroop Basu

Product Marketing Director, Zendesk

KT Prasadphoto

KT Prasad

MD & RVP, India & SAARC, Zendesk