Zendesk vs. Freshdesk
Make the right choice
Freshdesk is great for the basics. But if you’re a business that wants to grow, you need a solution that you can count on—both now and in the future. Zendesk is a robust, reliable, and scalable solution that’s backed by experts, built to last, and delivers the best return on investment.
Built to last
Zendesk delivers capabilities beyond basic ticketing and provides the complete CX solution brands need to provide a reliable, differentiated customer experience at scale.
As a trusted advisor in the market, we empower our customers with the expertise and best practices they need to continuously improve their CX.
Zendesk is built to handle whatever challenges your business faces and ultimately, delivers more efficiencies, lowering the cost of support.
Built to last
Start with us and grow with us
An innovative platform that encompasses embeddables and messaging capabilities allows customers to choose the channel that they prefer—and enables companies to deliver a consistent experience across all of them.
One platform to rule them all
“Having all communication channels in a single, unified platform means we no longer have to switch between platforms. [With Zendesk], we have more control over customer data--and, as a result, the customer experience.”
Head of Customer Support and Operations at AzimoRead more
Increase in NPS
Resolution times go down, CSAT goes up
“The first day we started using Zendesk, our fastest agent, who normally resolves twice as many tickets as anyone else, said immediately that she was now even faster. Zendesk’s workflows and UI are designed for efficiency.”
Director of Customer Success at ThinkificRead more
Tickets answered in <8 hrs
Trust the leaders in service
We’ve got your back. From customer community mindshares and on-demand trainings to executive relationship programs and localized support teams, Zendesk can lend a digital or in-person hand to keep things running smoothly.
Get the most bang for your buck
You get what you pay for—which is why choosing a cheaper solution that can’t scale as you grow is a significant risk. Zendesk delivers efficiencies that will save you money down the line. From agent productivity and product insights to customer satisfaction and loyalty, investing in Zendesk provides a better lifetime value for businesses and customers alike.Learn more
Don’t just take our word for it
Hear from brands that made the switch
“The daily challenges related to using [Freshdesk’s] new UI made it very clear that we needed to prioritize exploring other platforms… [Freshdesk] apps didn’t really work as expected and the product team couldn’t get the support it needed to troubleshoot them.”
Support OperationsRead more