The Zendesk Customer Service Benchmark
Stand out from the crowd
Great customer service creates happy customers and happy customers keep business booming. One of the ways to keep them happy is getting ahead of their expectations. Luckily for you, we have an entire Data Science team dedicated to helping Zendesk customers unlock the patterns and insights to make it happen.Get the research
Get ahead of the curve
The Zendesk Benchmark allows organisations to measure their customer support performance against their peers. Think of it as a friendly competition. It is not a survey or an expert opinion—it is the single best data index based on actual customer support interactions from 99,000 companies using Zendesk.
Based on data from:
See where you stand
It is simple—select your industry and see how you are performing against your peers.
Know what is trending
Findings from over 99,000 Zendesk Benchmark participants alongside survey data from 3,700 consumers and 4,800 business leaders shaped our CX Trends 2023 report. We found that immersive CX is the future of customer experience.
70% of consumers spend more with companies that offer fluid, personalised and seamless experiences. This means businesses that deliver on this new expectation will get an edge over the competition. Our report shows you how.Get the report
Learn from our research
Data does not matter if you do not know what to look for. With our library of customer experience resources, you can research what matters to you and learn best practice from 99,000 organisations.
The door is open
Be part of our data community so you can start providing a better customer experience.