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Workforce Engagement Management

Powerhouse operations for powerful teams

AI-Driven Workforce Engagement Management keeps your team functioning like a machine. A smooth experience means agents and customers, are happy for the long haul.


Improve support quality from end to end

Enhance productivity

With automatic forecasting, scheduling and monitoring, you can manage your team with precision. Cut down on inefficiencies—saving the whole organisation time and money.

Get intel, effortlessly

From schedule adherence to resolution time, Zendesk sends you insights that show exactly how your team performs. Use the findings to stop service problems before they start.

Ensure superior CX

Make sure every conversation is top-tier. We evaluate 100% of interactions, including AI Agents and automatically highlight areas for coaching, because transparency builds trust.


Workforce Management

Get the full picture

With Zendesk Workforce Management, AI-powered forecasting and scheduling plus real-time performance reporting equals one big sigh of relief for you. Admins get more visibility and better understand how to deploy agents.

Quality Assurance (formerly Klaus)

Learn from every conversation

Using AI, we score 100% of interactions across channels, BPOs, agents and languages. From there, we highlight gaps and issues, so you can turn your support around right away.

Get Started

Try Zendesk workforce tools for free

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