Events

Our events are the best part of your work day. We host training sessions, webinars and conferences that you’ll actually want to stick around for.

04 Oct

The Next Big Zendesk AI Drop

Virtual event

Coming in absolutely fresh: All-new AI capabilities. Join our virtual product reveal on October 4 to learn about our new generative AI capabilities—and how they are impacting CX, EX, and data security.

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Live events

On-demand events

04 Oct

The Next Big Zendesk AI Drop

Virtual event

Transforming customer service: the impact of AI

Virtual event | APAC

Join us for a conversation programmed by Economist Impact on how AI is transforming customer service. Learn how AI is helping businesses take on the big challenges of today, such as evolving customer expectations and rising costs, and get insights on its impact within CX from our panel of experts.

Customer service that sells

Virtual event | APAC

Find out how you can deliver fluid CX across channels no matter where your consumers shop. Learn how you can use technology and data to provide personalised service that drives revenue growth.

Zendesk Relate 2023

Virtual event

Experts will unite with experts on May 11. Hear our product innovations keynote and our vision for intelligent CX. Broadcasting five times over 24 hours.

CX Trends 2023

Virtual event | APAC

Join us and find out why immersive CX is critical for your business today. Learn the top 5 trends and get actionable insights to create the best customer experiences.

CX Accelerator

Virtual event | APAC

Great businesses aren’t built on “good enough” service. In an environment that demands resilience, we’ll help you chart the course. Get actionable insights and find out how to become a CX Champion.

Retail – The next chapter

Virtual event | APAC

The pandemic has rewritten the rulebook on retail. As in-person and digital environments continue to merge, join us in this webinar to learn what retailers can do to meet new shopper preferences.

Messaging best practices for CX

Virtual event

It’s no secret that modern-day customers have become accustomed to seamless digital-first experiences in their interaction with brands. Join us as we take you through what it means to use messaging to meet and exceed the modern customer’s expectations.

Zendesk Training Day: Explore

Virtual event | APAC

Join our live, interactive customer training days that are led by our expert Zendesk trainers and offer plenty of Q&A time.

Zendesk Training Day: Support

Virtual event | APAC

Join our live, interactive customer training days that are led by our expert Zendesk trainers and offer plenty of Q&A time.

CX Discoveries: Decoding customer service [Asia Pacific]

Virtual event

Join Zendesk experts alongside ESG analysts as they reveal global findings, guide you through the stages of CX maturity, and unlock the door to CX success

CX Moment with Christian Majgaard

Virtual event

Hear from Christian Majgaard, the former Head of Global Brand and Business Development at LEGO®, and his experience at inspired companies like Nestlé, Siemens, Vodafone and Disneyland.

Let's talk change, with CX leaders

Virtual event

This on-demand virtual event featured an interactive discussion and Q&A with CX leaders, including Shark Tank cast members, Zendesk customers, and Zendesk executives.

Top Tips: For scaling your business in a changing world

Virtual event

Join the on demand webinar to get tips and tricks on how Zendesk can help you scale your support team for sustainable growth and long-term success.

Free Certification Information Webinar

Virtual event

Eager to learn about Zendesk’s Certification program? Want to know how you can prepare for our exams? This webinar is for you!

Top Tips: For staying connected to your customers

Online

It’s time for your coffee, tea, or drink break. Zendesk’s Top Tips webinar series is bringing a collection of best practices and insights from Zendesk to brighten up your day.

Top Tips: For better customer service

Online

It’s time for your coffee, tea, or drink break. Zendesk’s Top Tips webinar series is bringing a collection of best practices and insights from Zendesk to brighten up your day.

A CX Moment Series

Virtual events

Watch all our past episodes of A CX Moment. Our industry leaders will share solutions for doing business in a new reality and insights on making the most of uncertainty.