Formerly Smooch.io

Sunshine Conversations

The messaging platform for innovative conversational experiences. Design rich interactions from scratch to drive revenue and captivate customers across their entire journey.

Build dynamic experiences

Embed advanced extensions and custom interactions to provide individualised support to everyone.

Connect your systems

Integrate Sunshine Conversations with your business systems so agents and customers get the right information right away.

Go beyond support

Increase revenue and reduce operating costs when you add comprehensive messaging to your sales, marketing and IT departments.

Measuring customer experience

Interactive service tuned to your business

Move messaging beyond simple conversations. Add custom AI chatbots and interactive apps—like seat pickers or in-message checkout options—to stay a step ahead of customer needs.

Data and Integrations

Align all your systems

Link data to and from all your systems—such as your CRM, order management system and inventory database—maximising agent productivity and letting customers take action on their own. You can use our partner integrations or connect your own applications.

Visit the integrations directory

Logo: Shopify
Logo: slack
Logo: stripe
Logo: snapcall

Extend your service

Think bigger than support

Stay connected at every point of the customer journey, not just when you receive service requests. Use Sunshine Conversations to beef up sales, support internal helpdesks, manage vendors and track deliveries.

See use cases

A complete solution

Better service—already built in

Sunshine Conversations packs a powerful punch. Because it is natively integrated with Zendesk, every single conversation is automatically captured. We are proud to be named a Gartner Magic Quadrant™️ Leader for six years in a row, but we are even more proud of our trusted 
support solution.

Explore Zendesk Service Suite

Hey, developers

Check out our documentation for the nitty-gritty details.

Customer story

Smiles + Sunshine Conversations

Smiles scales and powers its loyalty program by enabling agents to respond to omnichannel requests with Sunshine Conversations and the Zendesk Service Suite. Their new messaging platform authenticates users, deploys chatbots to answer questions and integrates with their travel system.

“As the migration of telephone voice support to digital service channels like chat and WhatsApp increases, our aim is to continue to extend Zendesk across our entire call center.”

Ravel Lage

Head of Products, Customer Service and Quality at Smiles

Read more
10x

Facebook Messenger productivity boost

-35%

call volume after messaging implementation

79%

of requests solved via self service

Pricing

Simple, flexible pricing

Sunshine Conversations is available as a standalone solution or as an add-on to the Zendesk Service Suite. Evaluate for free; pick a plan later. No credit card required.

See pricing

Gartner, Magic Quadrant for the CRM Customer Engagement Center, Nadine LeBlanc, Jim Davies, Varun Agarwal, 15 June 2021.
As a Leader in Magic Quadrant for the CRM Customer Engagement Center 2016 - 2021.
** Gartner does not endorse any vendor, product or service depicted in its research publications and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's Research and Advisory organisation and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for particular purpose. Gartner and Magic Quadrant are registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and are used herein with permission. All rights reserved.