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The Zendesk platform

Move at the speed of light

Sunshine™ is the foundation beneath Zendesk – built to help you create the best customer experiences.

Open and flexible

Sunshine uses open standards and common languages, so you can create customised experiences using the languages and tools you know and prefer.

Designed for agility

Unlock your agents’ potential with low to no-code tools and integrations that put full customer context at their fingertips.

Personalisation, simplified

Sunshine is intuitive, so your customers receive the personalised, differentiated support they expect from your business.

Data and systems

Integrate for a complete customer view

Put service at the centre of your business by connecting systems across your tech stack to get a single view of the customer. Agents get a complete view of every interaction, customers receive more personalised support and your business stays aligned to deliver even better experiences.

See how it works

Customise, extend and automate

Tailor Zendesk to your business needs

With Sunshine, your team unleashes real efficiency. Customise the agent workspace for maximum productivity, save time automating processes with low to no-code tools and surface critical data when agents need it most.

Explore Sunshine features

The Zendesk marketplace

1,200+ apps, ready to connect

The Zendesk marketplace is a one-stop shop to find partners, apps and integrations – everything you need to increase agent productivity and streamline workflows with Sunshine.

Visit the marketplace
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Apps and SDKs

Create experiences as unique as your customers.

Delight customers with personalised support across your mobile, web or social apps. Sunshine gives developers everything they need to create bespoke, interactive experiences.

Explore Sunshine features

Security and governance

Scale with confidence

You can trust that you’ll be safe with Sunshine. Compliance, data security and privacy requirements are built in and ready to scale as you grow. And no matter where you are in the world, our flexible data hosting models ensure you meet your data governance.

Get the details on Sunshine security

Customer stories

How your peers use Sunshine

Share valuable customer data to every part of your business and build something beyond traditional support – the sky’s the limit.

“Zendesk is a platform that’s really enabling us to focus on our customers.”

Daniel Santrella
Director of Customer Engagement, Reverb

Indigov
“The platform that we’ve created together is meaningfully bringing all of US Congress’s tools together and making it easy for representatives to communicate empathetically with a constituent.”

Alex Kouts

CEO & Founder

Additional resources

Keep on shining

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