Bring together different systems to create natural conversations, so customers can message your business the way they would message a friend. Create personalised interactive messaging with Sunshine Conversations’ tools and APIs.Explore Sunshine Conversations
Unify messages across channels
Grow your business one conversation thread at a time. With a unified channel API, you can send rich messages that work across web, mobile and social.
Orchestrate from one thread
Create a chat experience that switches easily across systems using conversation orchestration. Integrate your existing systems, bots or third-party software.
Conversation extensions allow you to create customised interactive experiences inside the chat window of any messaging channel. Customers can pick concert seats or view their shopping basket from right inside the chat.
Apps and frameworks
You do not need to know code to start working with Sunshine. But if you do, good news. You can meet the needs of your business—and the people in it—by making Zendesk work better for them.
Customise without coding
Adapt the agent user interface or tailor your Zendesk in just a few clicks using no code configuration tools in the Admin Centre.
Take action with apps
Give your agents customised context and the ability to take action by building apps with the Zendesk apps framework.
Embed native support
Make support access easy for customers. Integrate support natively into your mobile app, on your website or in your game with Zendesk SDKs.
Automations and intelligence
No matter where you are in your support journey, there are plenty of options to make things easier on your team, speed up resolutions for customers and improve your agent productivity.
Put a bot on it
Set up a smart workflow
Sunshine’s workflow tools let you create smarter support flows and provide instant resolutions with intelligent automations.
Unify your data and automate work across systems with prebuilt and customised integrations. Connect your favourite apps in minutes, not months and get a complete customer view that agents can take action on.
Plug in prebuilt apps
Get up and running quickly with a library of 1,200+ prebuilt apps and integrations that connect to the most common systems.
Extend with APIs
Use a comprehensive set of APIs for near-limitless possibilities to extend and customise your Zendesk.
Deliver seamless CX by quickly building customised integrations between Zendesk and other systems using Conversational Data Orchestration.
Build with AWS
Use the AWS Events Connector to build complex apps using your customer service data. Power machine learning apps, advanced analytics and more.
Put what you know to work. Adjust the Zendesk data model so that it is accessible, usable and just right for your business. You can capture activity, like when an order is placed and customer attributes, like their shoe size. All of it adds up to a single view of the customer.
Get a single view of the customer
Give your agents a single view of everything you know about a customer. Using APIs, unify information across systems like order history, loyalty status and web activity.
Shape data to your business
Tailor Zendesk to your organisation’s unique structure and processes with customised objects. If you are an IT team, you can track laptops. If you are in retail, store product catalogues or customer order history.
Put the data to work
Create reports and draw insights from your data. With that information, you can build new workflows, streamline processes and personalise your customer journey.
Security and Privacy
Sunshine comes with built-in security and privacy flexibility to help you on your path to trust and compliance. Get even more control over data privacy and protection with our Advanced Data Privacy and Protection add-on.
Scale with security
Keep private data private
Ensure security with logging and monitoring
Keep a complete data record and monitor activity to fulfil your compliance strategy, improve security and aid in recovery processes.