Scale with Smart Self-Service
Scale with Smart Self-Service
Sometimes the best thing you can do for customers is to get out of their way. In fact, before reaching out to support channels, 81% of customers try to take care of their own problem. Zendesk empowers businesses to be where your customers are—across channels and devices—with smart self-service. So your customers can get their own answers, improving customer and agent satisfaction.
Help customers help themselves
Provide relevant, contextual self-service anywhere
Give customers the most relevant answers and information automatically—and in context—for a faster self-service experience. Build a customizable help center, online community and customer portal that you can embed within any web or mobile experience so customers get better self-service and agents see improved efficiency and faster resolution.
Maximize impact of efficiency gains for improved scale
Zendesk Support works with Guide to make your knowledge base smarter. When customers use self-service, Guide tracks that activity and sends it to Support in the form of contextual insights that help agents analyze customer activity and solve tickets faster. This info is fed back into Guide, which continuously improves and refines the info it offers to both agents and customers.
Leverage AI to streamline self-service operations
Zendesk leverages cutting-edge research and deep learning technologies to power Answer Bot and Content Cues. These products learn from every interaction with customers and intelligently suggest the right piece of content to a customer or highlight content gaps for the customer service leader to streamline self-service operations.
76%
of consumers prefer to find a self-service solution for their issue
Teams trust our product
“Having a partner that really understands our business, and how ambitious we are, is huge—because service, at the end of the day, needs to be in lockstep with every single track of work that’s happening within Airbnb.”
– Shirley Lin, Product Lead of the Support Products Group
“Zendesk has been a phenomenal partner and very responsive to our needs. It’s been a fantastic journey—growing together, scaling, and figuring out how to provide the best customer experience”
– Raphael Fontes, Vice President of Customer Operations
“Zendesk’s ability to grow with Uber as we launched cities, scaled products, and built our support organization has been key to our customer service success story.”
– Michael Mizrahi, Community Operations
