Request a free 14-day trial to Zendesk Professional
Try Support ProfessionalTry the Support Professional plan for free
Try the Support Professional plan for free
For a limited time, we’re offering a free 14-day trial to the Support Professional plan. Our Professional plan is designed to give you advanced tools that will help you manage your support workflow, have clearer visibility into your customer interactions, and make data-driven decisions. Learn about some of the Professional plan features our customers love the most below.
Start your free 14-day trial to the Support Professional plan by filling the form below
78%
of surveyed customers agreed that upgrading their Zendesk Support plan to Professional increased agent productivity, reduced costs, and boosted customer satisfaction.
Prioritize and elevate support
Understand the lifecycle of every customer interaction to maximize team efficiency and positively impact your bottom line. Use features like the Time Tracking App to capture the time agents spend on tickets, Service Level Agreements to monitor service targets and meet goals, and Customer Satisfaction Surveys to offer your customers the ability to rate the support they received and follow up to learn more.
Scale and customize
Set expectations and speak your customers’ language to build better relationships and deliver on consistent support. Access features like Business Hours to let your customers know your support availability and Dynamic Content for multi-language placeholders that dynamically inserts ticket content based on an end-user’s language preferences.
Analyze and report
Track the metrics that are right for your business to measure efficiency, agent performance and customer experience with advanced analytics powered by Zendesk Explore. Use pre-built, best practices dashboards to track common customer service metrics, filter data by team, date or custom fields, and export reports via PDF, Excel or image. Custom charts and dashboards available as an add-on in Explore Professional.
"Upgrading to the Support Professional plan has allowed us to put our customer service team on the front of driving improvement across the business using improved data capture and a better understanding of what changes affect CSAT."
Tom Kirby
Housekeep, Head of Customer Service
