A customer service app, no strings attached
Great customer support is tied to the customer, not a desk. Zendesk native mobile apps are built for team leaders, agents, and those rolling stones who can't sit still.
Zendesk for mobile—it's all good.
Agents can catch up with tickets, clean up their queue, and free up their workflow (and mind).
Create new tickets on the fly and make quick updates with macros
Notifications alert agents to updates on their assigned tickets
Get to the right ticket immediately using search and deep-linking from email
Filter through the queue with Views and swipe to easily move to the next ticket
“Our agents feel a deep responsibility towards customers. If people are out or away from their desks, the Zendesk mobile app is a great way for agents to check in or get an update on tickets.”
Director of Customer Experience at SlackRead the story
Good chats can happen anywhere
Zendesk Chat’s live chat app keeps chat support going when agents get going, too.