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A customer service app, no strings attached

Great customer support is tied to the customer, not a desk. Zendesk native mobile apps are built for team leaders, agents, and those rolling stones who can't sit still.

Zendesk for mobile—it's all good.

Agents can catch up with tickets, clean up their queue, and free up their workflow (and mind).

For iPhone/Android

  • Create new tickets on the fly and make quick updates with macros

  • Notifications alert agents to updates on their assigned tickets

  • Get to the right ticket immediately using search and deep-linking from email

  • Filter through the queue with Views and swipe to easily move to the next ticket

For your iPad

  • Stay ahead of key performance indicators with full access to reporting and analytics

  • Swipe to quickly triage or respond to tickets

  • Dip into the Agent Dashboard to get an overview of an individual or team queue

“Our agents feel a deep responsibility towards customers. If people are out or they're away from their desks, the Zendesk mobile app is a great way for agents to check in or get an update on tickets.”

Ali Rayl

Director of Customer Experience at Slack

Read the story
The University of Pennsylvania’s Wharton School IT Team answers tickets on the go.
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Sure’s field engineers keep their team updated.
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Good chats can happen anywhere

Zendesk Chat’s live chat app keeps chat support going when agents get going, too.

For iPhone/Android

  • Match the customer’s pace with notifications about incoming messages and visitors

  • Browse the site visitor list to proactively start chats

  • Serve multiple chats at once and avoid keeping customers waiting

Zendesk for mobile

Just as cool on your couch as on a mountain.