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Article
8 min read
Workforce optimisation: The ultimate guide for 2025
Workforce optimisation makes processes more efficient and employees more productive, and gives more flexibility to your bottom line. Learn more about it below.
Article
14 min read
AI in customer service: All you need to know
Leverage AI in customer service to increase efficiency, reduce operational costs and provide fast and personalised support at scale.
Article
11 min read
13 ways AI will improve the customer experience in 2025
Use artificial intelligence to enhance the customer experience at every stage of the buyer's journey.
Discover AI innovations shaping service at Zendesk AI Summit
Join us for our biggest digital event of the year. Hear from LinkedIn co-founder Reid Hoffman, be the first to see new AI innovations and choose sessions tailored to your role. Plus, get your AI questions answered by experts during the live Q&A. Watch now.
Article
14 min read
What is customer service?
Customer service is the support you offer customers throughout a business relationship. Learn why it's important and assess your own customer service aptitude.
10 min read
19 best FAQ page examples & how to build yours
FAQs are important customer-facing resources every business should have. Take a look at some FAQ page examples for inspiration to make your own.
6 min read
Why fintechs need to deliver superior digital customer service right now
What is digital customer service, and why does it matter to fintechs? We provide expert tips and examples for improving your CX strategy.
8 min read
How to embrace new behaviors in 2021
2020 brought on a seismic shift in consumer trends, but many industries are adapting.
6 min read
How online retailers are transforming the customer experience with conversational commerce
For e-commerce businesses, conversational messaging provides unparalleled opportunities to improve the customer experience—and sell more goods and services in the process
11 min read
What is customer retention? 11 examples and strategies to retain customers
Businesses work hard to attract customers through a mix of marketing, social media and brand strategies.…
8 min read
Feedback form examples, templates, and how to write your own
Use these customer feedback form tips to help you hear more from your customers and improve your CX.
12 min read
What is Customer Satisfaction? (And how to achieve it)
Learn the secrets to achieving, measuring and improving customer satisfaction to drive your business.
7 min read
What's a BPO call centre and what does it do?
If your business doesn’t have the bandwidth to adequately handle all your inbound and outbound calls, you may want to consider outsourcing. Read on to learn how a BPO call centre can step in
15 min read
Customer experience: strategies, importance and examples
Customers have come to expect more out of companies, but who can blame them? We’ve all…
19 min read
Good customer service: 10 ways to deliver great customer service
What is good customer service? Be nice. Be quick. Be thorough. Your customers will thank you. And so will sales, marketing and the rest of your company.
10 min read
12 Positioning Statement Examples and how to write your own (free template)
Align your marketing and sales messaging with a clear positioning statement. Get inspiration for writing your own with these 10 examples.
12 min read
30 customer success interview questions you should ask every candidate
To build the team of your dreams, ask these customer success interview questions.
5 min read
Inbound vs outbound call centres: What's the difference?
Learn what makes an inbound call centre and outbound call centre different, and how they can benefit your business
10 min read
6 tips for improving your business's customer focus
Improving your customer focus starts by deepening your understanding of what customer focus means and building an effective customer focus strategy
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