Customers have come to expect more out of companies, but who can blame them? We’ve all…
Loyalty programs, if executed well and with the customer at the centre, can help you retain your existing customers and build brand loyalty
Millennials and Zoomers will soon become the two largest consumer groups in the country. Companies hoping to earn their brand loyalty should study their differing customer experience expectations and preferences.
Bad customer service is what happens when a company fails to meet customer expectations. Get tips for your team to avoid creating poor customer experiences.