Customer support management

The secret sauce to any great customer service and support organization is the team that makes it all possible. Check out our lessons, tips, and philosophies to help you engage and equip your agents so they can have better customer conversations.

How CX is critical for the new digital world of financial services

The adoption of mobile over the last 20 years has dramatically changed the face of financial…

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30 customer success interview questions you should ask every candidate

30 customer success interview questions you should ask every candidate

To build the team of your dreams, ask these customer success interview questions.

Inbound vs outbound call centres: What’s the difference?

Inbound vs outbound call centres: What’s the difference?

Learn what makes an inbound call centre and outbound call centre different, and how they can benefit your business

What is a customer success manager? Responsibilities and job description

What is a customer success manager? Responsibilities and job description

Does your company have a customer success manager? If not, you’re missing out. Here's how this role can help your organisation.

10 customer experience KPIs for 2021 and beyond

10 customer experience KPIs for 2021 and beyond

It can be easy to feel overwhelmed by the number of customer experience KPIs. Learn how to identify the ones most important to your company.

Why customer service training matters: a guide to better service

Why customer service training matters: a guide to better service

Customer service training is the training customer service agents learn to improve performance and increase customer satisfaction.

Customer support: Definition, skills, importance, and tips

Customer support: Definition, skills, importance, and tips

Customer support teams help customers who are having trouble with a product or service. Troubleshooting is just one part of the job.

Providing great social media customer service

Providing great social media customer service

What is social media customer service? Social media customer service is offering support through social channels,…

How to structure your customer service department
Guide | 4 min read

How to structure your customer service department

What does a successful customer support team look and feel like? How can companies deliver good…