Customer support management
The secret sauce to any great customer service and support organization is the team that makes it all possible. Check out our lessons, tips, and philosophies to help you engage and equip your agents so they can have better customer conversations.
To build the team of your dreams, ask these customer success interview questions.
Learn what makes an inbound call centre and outbound call centre different, and how they can benefit your business
Does your company have a customer success manager? If not, you’re missing out. Here's how this role can help your organisation.
It can be easy to feel overwhelmed by the number of customer experience KPIs. Learn how to identify the ones most important to your company.
Customer service training is the training customer service agents learn to improve performance and increase customer satisfaction.
Customer support teams help customers who are having trouble with a product or service. Troubleshooting is just one part of the job.
What is social media customer service? Social media customer service is offering support through social channels,…