Our team offers an effective combination of broad customer service expertise and deep product knowledge to help you deliver a differentiated customer experience. From a strategic implementation to always-on service, we make sure you get the best value out of Zendesk.
Transform your operation and accelerate your success with Zendesk Professional Services. By partnering with us, you’ll get expert advice that ensures fast time-to-value and unlocks immediate results. Our expert consultants will guide you every step of the way, ensuring seamless integration and maximum efficiency.
Our approach
Our professional services team will design a solution tailored to your unique business and customer service goals. No matter the complexity or urgency, our experts will partner with you to find an effective approach. You’ll have peace of mind knowing it will be done right, on time and within budget. Learn how Zendesk Professional Services helped GitHub implement customised apps, marketplace APIs and a Slack integration for ticketing.
Kick off your CX journey with confidence. Let our CX experts get you up and running fast and right with a Zendesk implementation that prioritises scalability and strategic process design.
Enhance your customer and agent experience. Leveraging deep product expertise, our experts will work side by side with you to review your current setup, identifying new processes and features to help you achieve success.
Accelerate your success using Zendesk AI for your customer experiences with help from Zendesk experts. Receive quick time-to-value on your AI implementation, best practice and expert analysis.
Add the Zendesk expert you need without the burden of having to hire a full-time resource. Zendesk Assist gives you a designated Zendesk consultant to help you with Zendesk related tasks. Whether it’s hands-on help configuring your instance, contextual guidance, best practice using our APIs or building customised apps, we’ve got you covered.
The best customer experiences are built with Zendesk
What you get from partnering with us
Fast time-to-value
Mitigate risk and accelerate your time to value. We do the heavy lifting so you can reduce time to value and deploy with confidence.
Focused on long-term success
Transform your customer experience and future-proof your operations with our proven strategies and best practice tips. Backed by a wealth of customer success stories and extensive experience, we leverage our insights to drive tangible results for your business
Knowledge and experience
Benefit from the knowledge and experience of our technical experts who’ve worked with some of the largest companies in the world. Our experts take a collaborative approach to empower your team to take ownership of Zendesk and apply best practice.
Customer stories
“In addition to sharing knowledge of Zendesk products and capabilities, our Assist lead can recommend strategies and configurations from the standpoint of a technician, administrator or help centre.”
“Working with the Zendesk Services team allowed us to move to Zendesk in record time and gained a lot of great customer experience tools without a huge engineering lift from our teams. The team put together a strong strategic plan and helped us gain a better understanding of our key support metrics.”
“In addition to sharing knowledge of Zendesk products and capabilities, our Assist lead can recommend strategies and configurations from the standpoint of a technician, administrator or help centre.”
“Working with the Zendesk Services team allowed us to move to Zendesk in record time and gained a lot of great customer experience tools without a huge engineering lift from our teams. The team put together a strong strategic plan and helped us gain a better understanding of our key support metrics.”
“In addition to sharing knowledge of Zendesk products and capabilities, our Assist lead can recommend strategies and configurations from the standpoint of a technician, administrator or help centre.”
Thrasio has seen a 99% decrease in full resolution time. Zendesk Professional Services were pivotal in getting Thrasio up and running on the platform, while setting up integrations and advanced workflows.
NEXT recognised a 15% decrease in average handling time. Zendesk Professional Services helped the multinational retail enterprise optimise their platform to increase agility and efficiency, while reducing the cost of ownership.
