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Zendesk for HR Service

HR service for instant resolutions

AI-powered employee service that provides HR support through automation, self-service and streamlined workflows – improving employee experience, efficiency and HR team effectiveness.

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Trusted by 17,000 customers daily

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How we help

Powering the employees that power your business

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Diagram of workflows
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Streamline how requests are captured, routed and resolved so employees get answers quickly and HR teams can deliver resolutions at the first touch.

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Why HR teams choose Zendesk

HR service made easy

  • AI built for resolutions automates routine tasks and guides agents without losing the human touch.
  • A unified platform lets you manage requests, tasks and enquiries in one workspace.
  • Omnichannel support that meets employees in their flow of work, including email, Slack and Teams.
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Interactive tour

Try Zendesk for HRSM today

See the product in action

See how we help HR teams deliver instant resolutions through one unified platform. (This tour is only available in English.)

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Automate up to 73% of HR requests

AI for HR Service Management

HR teams use Zendesk to reduce manual work and deliver faster service. With AI agents and automation handling routine HR questions, teams can focus their time on strategic work.

Check out AI for HR
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What’s next

Transform your HRSM today

Explore the options

Find the perfect package for your team, tailored to fit your HR service needs and budget.

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Talk to an expert

Get personalised guidance to find the right solution for your HR challenges.

Request a call

Take it for a spin

Experience Zendesk HRSM risk-free for 14 days.

Start a trial

Customer stories

DutchBros

212%

increase in HR team productivity

1.3

minutes current resolution time

“What truly matters isn’t just a decrease in resolution time; it’s the improvement to the quality of life for Dutch Bros employees.”

Mike Buzan

VP People Strategy and Operations, Dutch Bros

Read customer story

Additional resources

Frequently asked questions

Zendesk offers HR service management software with everything you need to deliver great employee experiences: an HR service desk, smart automations and self-service tools like a service catalogue.

Employee service is easier with Zendesk

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