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Zendesk for HR Service

HR service for instant resolutions

AI-powered HR service management that automates employee requests, streamlines workflows and delivers faster resolutions.

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Trusted by 17,000 customers daily

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How we help

Powering the employees that power your business

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Diagram of workflows
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Streamline how requests are captured, routed and resolved so employees get answers quickly and HR teams can deliver resolutions at the first touch.

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Why HR teams choose Zendesk

HR service management built to deliver resolutions

  • AI built for resolutions to automate routine tasks and guide agents, without losing a human touch
  • A unified platform to enable HR teams to manage all employee requests, tasks and enquiries in one workspace
  • Omnichannel support to meet employees right where they work, including via email, Slack and Teams
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Interactive tour

Try Zendesk for HRSM today

Automate up to 73% of HR requests

AI for HR service management

HR teams use Zendesk to reduce manual work and deliver faster service. With employee service AI agents automating routine HR questions, teams can focus their time on strategic work.

Check out AI for HR
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What’s next

Transform your HRSM today

Explore the options

Find the perfect package for your team, tailored to fit your HR service needs and budget.

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Talk to an expert

Get personalised guidance to find the right solution for your HR challenges.

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Take it for a spin

Experience Zendesk HRSM risk-free for 14 days.

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Let’s get this conversation started. Tell us a bit about yourself and we’ll be in touch as soon as we can.

By submitting my personal data, I consent to Zendesk collecting, processing, and storing my information in accordance with the Zendesk Privacy Notice.

Customer stories

DutchBros

212%

increase in HR team productivity

1.3

minutes current resolution time

“What truly matters isn’t just a decrease in resolution time; it’s the improvement to the quality of life for Dutch Bros employees.”

Mike Buzan

VP People Strategy and Operations, Dutch Bros

Read customer story

Additional resources

Frequently asked questions

HR service management software is the platform organisations use to deliver support to its employees. 

Unlike traditional HR systems that rely on disconnected tools, Zendesk provides a unified workspace to manage service across email, Slack and Microsoft Teams. 

By leveraging AI-powered agents and intelligent knowledge bases, it automates routine workflows like onboarding and policy questions, enabling instant 24/7 self-service while freeing HR teams to focus on strategic initiatives.

Employee service is easier with Zendesk

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Contact Sales

Let’s get this conversation started. Tell us a bit about yourself and we’ll be in touch as soon as we can.

By submitting my personal data, I consent to Zendesk collecting, processing, and storing my information in accordance with the Zendesk Privacy Notice.