Pricing for the #1 employee service solution

Each Employee Service plan includes core tools for managing and resolving internal requests, with higher tiers adding more scale, automation and controls. Depending on the plan, features may include:

• AI agents for handling common requests

• Service catalogue

• Asset management

• Approvals

• Reporting

• Help centres

See full plan details and compare plans

Zendesk AI helps reduce manual work and speeds up resolutions by automating routine requests and assisting agents. Features can include:

• AI agents to resolve common employee requests

• Generative replies within the agent workspace to help human agents respond faster and more consistently

• Resolution reporting to measure impact and outcomes over time

Learn more about Zendesk AI

There are two main ways to buy Zendesk:

• Online purchase: best for individuals and teams who want to get started quickly. Typically paid by card during checkout.

• Sales-assisted: best for larger organisations, complex requirements or enterprise plans. Typically involves working with our sales team and may support invoice-based billing depending on eligibility and terms.

• Payment methods: bank account (direct debit), credit or debit card or PayPal. For all other types of payments, contact your account representative.

• Supported currency: currently, Zendesk supports USD, EUR, GBP and BRL.

Unsure? Contact Sales to confirm the right plan and purchasing method.

Zendesk subscriptions are monthly, annually or multi-year. You can reach out to your Account Executive/Sales Representative for additional billing options. 

• Monthly billing: more flexibility, typically a higher effective monthly rate.

• Annual billing: usually discounted compared to paying monthly.

• Upgrades/downgrades: service plan changes can affect billing and may apply immediately or at renewal, depending on your subscription terms.

Learn more here or contact us for details.

Zendesk offers a free trial so you can explore the product before committing to a paid plan. During the 14-day trial period:

• Default plan: you’ll have access to all features on the Zendesk Employee Service Suite Professional plan for 14 days. If you want to trial a specific plan, contact us. If you want to trial an Employee Service Suite plan see here. 

• Add-ons: Copilot is included by default. If you’d like to try other add-ons please contact sales. 

• AI access: trial access to AI features is available for evaluation purposes, though the capabilities included may vary.

Learn more: free trial details and what’s included. 

Yes. Zendesk Employee Service integrates with many HR and IT tools through:

• Prebuilt apps and integrations in the Zendesk Marketplace (including options like Slack, Microsoft Teams and Workday)

• APIs for building customised integrations and workflows

Explore integrations

Zendesk is built with enterprise-grade security and privacy practices to help protect customer and employee data. We combine robust security features with comprehensive audits of our applications, systems and networks to help keep customer and business data protected.

Visit the Zendesk Trust Centre for the most up-to-date information and documentation on security and privacy practices, compliance and certifications, and product and infrastructure security controls.