Pricing for the #1 employee service solution

Resolve complex issues on any channel

Resolve up to 80% of even the most complex service issues across any channel. Powered by agentic AI, our AI agents reason, adapt and take action, then learn and self-improve to achieve full resolution – all while following your business processes. No training, scripting or complex flows needed.

• AI agent builder
• Flexible APIs and integrations
• Reasoning controls
• Advanced reporting and insights
• Support for 80+ languages

Power faster resolutions with connected knowledge

Create, unify and activate trusted content across AI, agents and self-service so customers and employees get fast, accurate answers when it matters most.

Accelerate resolution automation

Design, integrate and automate multi-step action flows across Zendesk and third-party systems. Action builder comes with a library of prebuilt connectors, customisable actions and low-code tools that can be tailored to fit unique workflow needs.

Email and ticketing support

Zendesk Ticketing brings email, messaging, phone, social and more into a single place. With AI automations and simple admin tools, our scalable ticketing tool cuts support costs and drives fast results. No expertise needed. Learn more here.

Action insights with prebuilt reporting dashboards

Get up and running quickly with out-of-the-box analytics to help you analyse trends in ticket volume and agent performance across channels. Easily customise reports to uncover issues, forecast demand, and boost efficiency.

Turn hardware headaches into fast, easy resolutions.

Connect your assets to Zendesk for better employee service, surfacing asset data in tickets for quick resolution. Track assets in real time to improve inventory planning, ensure compliance and optimise lifecycle management. Learn more.

Make it even easier to request services

Simplify how employees make and manage requests with a catalogue of available services and assets built right in the help centre.

Provide employees with a single support hub

Create a dedicated space for your employees to find answers, manage current and historical support requests, and get the services and assets they need.

Deliver fast resolutions with built-in compliance. 

Guide agents through consistent, high-quality steps using easy-to-follow templates, and streamline approvals directly in the ticket so every decision is audit-ready.

Service level agreements (SLA)

Ensure business goals and employee expectations are met through defined resolution times via service level agreements (SLA).

Run your operations with an AI assistant

Admin copilot proactively surfaces personalised insights and recommends workflow and set-up improvements. Admins can ask questions and apply approved changes, optimising operations without the busywork.

Turn ideas into apps

AI-powered App Builder turns ideas into apps using conversational prompts – no technical expertise required. Boost agent productivity with customised apps that streamline workflows, integrate with third-party platforms and internal systems and reduce manual work.

Enhance your agent responses with AI writing tools

Enhance your agent responses with AI writing tools. Let your agents expand or shorten replies and hit the right tone every time with one click.

Accelerate service insights with AI-powered reporting

Create reports in Zendesk analytics instantly by asking questions in plain language, powered by machine learning.

• Reduce repetitive reporting tasks by automatically creating reports using conversational prompts
• Easily unlock powerful insights with trusted AI that selects the right datasets, calculations and attributes 
• Empower your entire team to get the answers they need without advanced reporting skills 

Reduce wait times with smart routing

Skills-based routing automatically sends tickets to specific team members based on their expertise for faster ticket resolution.

Test updates safely in sandbox

Try out features and workflows in a sandbox testing environment.

Control access with customised permissions

Specify permissions for agents and control what they have access to in Zendesk.

Understand your operation with customised insights and real-time data

Equip users of all skill levels to build and customise reports without a developer or technical expertise through drag-and-drop reporting widgets and prebuilt dashboards. Empower leaders with real-time metrics, enabling swift, informed decisions that enhance employee experiences.

Keep track of changes

View a detailed list of critical changes that have been made.

Assign agents to specific brands

Easily and securely manage multiple departments in one location. Limit access to tickets based on department membership.