are your people
Our team offers an effective combination of broad customer service expertise and deep product knowledge to help you deliver a differentiated customer experience. From a strategic implementation to always-on service, we make sure you get the best value out of Zendesk.
The support behind Zendesk
We are a support organisation within a support organisation, so we get it. As the “super-users” and original beta testers who use the software every day, we are empowered to get you the answers you need.
Solving problems, not tickets
We are a team of experts working in a solution centre, doing everything we can to resolve your problems.
Agent Satisfaction Score (ASAT)
Customer Satisfaction Score (CSAT)
Tailored help and guidance experience for your evolving business needs and technical environment.
Confidently manage complexity with a Personal Support Engineer who knows your business and CX stack.
Get in-depth API and integration support for your developers from experienced and certified specialists.
Uncover issues ahead of time and, through regular health checks, continually optimise your CX and solutions.
Achieve your biggest goals with the highest level of strategic and technical partnership.
Get all the features of the white-glove experience, including increased coverage, designated Premier team and developer support.
Technical account manager
Drive strategic alignment and momentum across Zendesk projects and programs with a seasoned technical advisor.
“Our Technical Account Manager trained the team to understand our process and how we use the platform. Through their recommendations, we are now connecting with more people, have more automation and have a great customer experience.”
— Alfredo Russ, Global Customer Service Director, ImmunotecLearn more
Tell us a bit about yourself, so we can start a conversation.