are your people
Our team offers an effective combination of broad customer service expertise and deep product knowledge to help you deliver a differentiated customer experience. From a strategic implementation to always-on service, we make sure you get the best value out of Zendesk.
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We’re a support organization within a support organization, so we get it. As the “super users” and original beta testers who use the software every day, we are empowered to get you the answers you need.
We are a team of experts working in a solution center, doing everything we can to resolve your problems.
Priority Customer Service
Get help that meets your unique requirements.
Available on Enterprise and Elite Plans. View Plans
Top-of-queue phone number and email address.
30-min Global Reply Time SLO on Critical issues available in English only.
99.9% uptime SLA with service credits.
Get personalized support to help achieve your customer experience goals. Premier includes all Priority Customer Service features, plus:
Work directly with an expert who knows your customer experience stack.
Dedicated technical support for your developer team.
Proactive account monitoring to uncover trends and address issues before they escalate.