Our knowledge is your power

Our team offers an effective combination of broad customer service expertise and deep product knowledge to help you deliver a differentiated customer experience. From a strategic implementation to always-on service, we make sure you get the best value out of Zendesk.

The support behind Support

We’re a support organization within a support organization, so we get it. As the “super users” and original beta testers who use the software every day, we are empowered to get you the answers you need.

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Access our Knowledge Base

We’re big on self-service. Chances are we’ve seen your question before.

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Tap into our Community

We serve a large variety of customers, in a wide range of industries.

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Submit a request

We are here for you if you need help.

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Solving problems, not tickets

We are a team of experts working in a solution center, doing everything we can to resolve your problems.

People-first service
91.5%
Agent Satisfaction Score (ASAT)
Happy customers
95%
Customer Satisfaction Score (CSAT)
Priority Customer Service

Get help that meets your unique requirements.
Available on Enterprise and Elite Plans. View Plans

Priority response in the queue

Instant in-product chat for admins. Top-of-queue phone number and email address.

24/7/365 Global support

1-hour Global First Reply Time SLO available in English Only.

Uptime guarantee

99.9% uptime SLA with service credits.

Resources

Zendesk on Zendesk

See how our team of super-users optimize their Support.

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Tip of the week

Learn tips and tricks from our team of experts.

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What’s new

Find out about our latest and greatest innovations.

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“I admire the philosophy of the Zendesk Customer Service team and their constant drive towards higher levels of service excellence. They are a vital partner that not only proactively improves our customer experience, but also helps ensure that we provide excellent service to our customers.”
— Emily Glass, Customer Experience Officer, Datto

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We’ll walk you through the product family and answer any questions you have about Zendesk.

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