Known as Zendesk Gather
Strength in numbers
Your customers use your products every day, and their perspective can come in handy. Create a space for customers to collaborate with your business and each other—all within the Zendesk ecosystem.
Provide support that scales
Help your customers help each other
Users can easily find relevant answers and inspiration by searching through organized community posts and topics.
Make customers feel seen and heard
Customers feel valued when you invite them to voice their opinions. Collect their feedback to understand the issues they face, and let them vote on helpful content. Reward top users with badges—and build trust in your business and between users. That way, everyone’s a winner.
Manage user engagement
Tag posts with their current status to track answered questions and product requests. Escalate posts to your support agents when one-on-one help is needed.
“We've been able to leverage our enthusiastic community of designers to help each other with issues that arise and have seen some exciting, genuine conversations happening between our customers. Thanks to our community, we've seen some great feedback about our product and we've reduced the number of tickets coming in thanks to peers helping each other out publicly.”
Senior Director of Support at InVision
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