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Podcast | Conversations with Zendesk

Hear expert takes on the latest CX news and current market trends.


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AI is a marathon, not a sprint: Zendesk CEO Tom Eggemeier on the evolution of customer service

With insights from Covington, Kentucky to Paris, France, Tom Eggemeier sits down with Conversations with Zendesk host Nicole Saunders to tell us what he really means when he talks about the intelligent heart of customer experience.

Podcast
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Mastering the art of managing customer success with LinkedIn’s Erika Tabacniks

The manager of customer success for LinkedIn chats with host Nicole Saunders about building an effective customer success team and leading with empathy in the age of AI.

Podcast
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How data and technology fuel the customer experience and global expansion with Rivian’s Diane Lye

The chief information officer for the electric vehicle innovator discusses the importance of finding meaning in your work and how empowering employees helps create better customer experiences.

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Understanding the shifting priorities of IT leaders with Zendesk’s Paulette Chafe

In this wide-ranging episode, Paulette Chafe discusses the evolving role of IT leaders in CX, from ensuring data security to implementing AI.

Podcast
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Experimenting with AI responsibly and transparently with Economist Impact’s Jeremy Kingsley

Discover how companies can approach the adoption of AI in a responsible way while leveraging it to its fullest potential.

Podcast
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Developing a scalable customer feedback strategy with Squarespace’s Rapha Fontes

Rapha Fontes of Squarespace joins Conversations with Zendesk host Nicole Saunders for an in-depth conversation about gathering and acting on customer feedback at scale.

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How companies can bolster the well-being of their support teams with Tade Anzalone at Calm

As any support team manager can attest to, the deleterious effects of stress and burnout have…

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2 min read

Democratizing creativity through AI with The New Yorker's Matthew Hutson

While the public is only just now beginning to grapple with the rise of artificial intelligence,…

Podcast
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Why self-service and the employee experience drive cost savings with VirginPulse’s Michael Pace

In the seventh episode of Conversations with Zendesk, VirginPulse's Michael Pace talks about how his support organization scaled wisely by investing in self-service and the employee experience.

Podcast
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How an iconic luxury retailer embraced phygital experiences, with Liberty London’s Ian Hunt

In this episode of Conversations with Zendesk, Ian Hunt of Liberty London talks about how the retailer moved to a phygital model.

Podcast
2 min read

Keeping the human touch in an AI-driven future with Amazon Web Services’ Deepam Mishra

In the fifth episode of Conversations with Zendesk, AWS's Deepam Mishra talks about the promise of AI and how to maintain the human touch as the technology grows in use.

Podcast
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Getting personal: How AI will help businesses understand customers better

In the fourth episode of the Conversations with Zendesk podcast, Cristina Fonseca talks about how AI will help businesses understand their customers better, and more.

Podcast
2 min read

The customer-first strategy: Why it’s crucial to your business

In the third episode of the Conversations with Zendesk podcast, business experts discuss why it's important to adopt a customer-first strategy.

Podcast
1 min read

How AI helps companies enhance the customer experience and control costs

The new Conversations with Zendesk podcast debuts with a wide-ranging discussion with Kajabi’s Jared Loman, Zendesk’s Caitlin Keohane, and host Nicole Saunders.

Podcast
1 min read

Conversations with Zendesk: The podcast

Launching on May 17, Zendesk’s new podcast will explore the latest customer experience trends.

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