Pricing for the #1 employee service solution

Resolve complex issues on any channel

Resolve up to 80%+ of even the most complex service issues across any channel. Powered by agentic AI, our AI agents reason, adapt, take action then learn and self-improve to reach full resolution - all while following your business processes. No training, scripting or complex flows needed.

• AI agent builder

• Flexible APIs and integrations

• Reasoning controls

• Advanced reporting & insights

• Support for 80+ languages

Power faster resolutions with connected knowledge

Create, unify, and activate trusted content across AI, agents, and self-service so customers and employees get fast, accurate answers when it matters most.

Accelerate resolution automation

Design, integrate, and automate multi-step action flows across Zendesk and third-party systems. Action builder comes with a library of prebuilt connectors, customizable actions, and low-code tools that can be tailored to fit unique workflow needs.

Email and ticketing support

Zendesk Ticketing brings email, messaging, phone, social, and more into a single place. With AI automations and simple admin tools, our scalable ticketing tool cuts support costs and drives fast results. No expertise needed. Learn more here.

Action insights with prebuilt reporting dashboards

Get up and running quickly with out-of-the-box analytics to help you analyze trends in ticket volume and agent performance across channels. Easily customize reports to uncover issues, forecast demand, and boost efficiency.

Turn hardware headaches into fast, easy resolutions.

Connect your assets to Zendesk for better employee service, surfacing asset data in tickets for fast resolution. Track assets in real-time to improve inventory planning, ensure compliance, and optimize lifecycle management. Learn more.

Make it even easier to request services

Simplify how employees make and manage requests with a catalog of available services and assets built right in the help center.

Provide employees a single support hub

Create a dedicated space for your employees to find answers, manage current and historical support requests, and get the services and assets they need.

Deliver fast resolutions with built-in compliance. 

Guide agents through consistent, high-quality steps using easy-to-follow templates, and streamline approvals directly in the ticket so every decision is audit-ready.

Service level agreements (SLA)

Ensure business goals and employee expectations are met through defined resolution times via service level agreements (SLA).

Run your operations with an AI assistant

Admin copilot proactively surfaces personalized insights and recommends workflows and set up improvements. Admins can ask questions and apply approved changes, optimizing operations without the busywork.

Turn ideas into apps

AI-powered App Builder turns ideas into apps using conversational prompts—no technical expertise required. Boost agent productivity with custom apps that streamline workflows, integrate with third party platforms and internal systems, and reduce manual work.

Enhance your agent responses with AI writing tools

Enhance your agent responses with AI writing tools. Let your agents expand or shorten replies or match the right tone every time with one click.

Accelerate service insights with AI-powered reporting

Create reports in Zendesk analytics instantly by asking questions in plain language, powered by machine learning.

• Reduce repetitive reporting tasks by automatically creating reports using conversational prompts

• Easily unlock powerful insights with trusted AI that selects the right datasets, calculations, and attributes 

• Empower your entire team to get the answers they need without advanced reporting skills 

Reduce wait times with smart routing

Skills-based routing automatically sends tickets to specific team members based on their expertise for faster ticket resolution.

Power every decision with intelligent classification

Intelligent triage automatically classifies every ticket, giving agents and admins a clear view of what customers need and why. These insights power routing, automation, and reporting, driving faster and higher quality resolutions.

Equip every agent with proactive AI assistance

Auto assist gives agents proactive, AI-powered support right inside their workspace. It suggests next steps, drafts accurate responses, and takes approved actions to ensure every interaction is consistent and high-quality. 

Transcribe and summarize every call automatically

Transcribe and summarize voice call recordings using generative AI.

Streamline approvals and track changes

Designate content editing and publishing permissions across your team, and solicit team input by assigning article updates.

Test updates safely in sandbox

Try out features and workflows in a sandbox testing environment.