Everything your customers need right where they need it
Zendesk embeddables allow businesses to put help right at their customers’ fingertips. With embeddables, companies can reach out and offer support, provide information or start a conversation. And because it is so seamlessly integrated into the mobile app or web page, the experience feels magical.
How it works
Customer service so seamless, it seems like magic
Zendesk embeddables are a combination of the web widget and Mobile SDKs for both Android and iOS. They allow developers to embed Zendesk functionality—Help Centre, Chat or Tickets—natively into any app, website or standalone device. This helps maintain brand consistency, increases the efficiency of support interactions and keeps friction to a minimum for customers.
What makes embeddables magical?
A better customer experience
Do not move support to the basement of customer experience. Embedding support where your customers are—across all channels, devices and environments—reduces the effort required to get help and makes great customer service an integral part of the product.
Problems get solved faster with context
Customers should not have to do their own detective work when it comes to technical issues. Zendesk embeddables automatically generate information about what device or version of the app was being used when the issue occurred. This puts you ahead of the curve and helps you quickly get to the root of support inquiries.
Give yourself room to grow
Embeddables reduce unnecessary back-and-forth by serving the right information at the right time in the right place. This combination of seamless customer service and a streamlined workflow makes support more efficient and frees up the resources businesses need to grow.
Put support right into your mobile app
Scale your mobile support with self-service
Let your customers find answers themselves with a help centre embedded into the mobile experience. This means faster answers and lower support volume.
Engage in-app at the right moment
For the questions which need help, offer a contact form or engage in real-time with live chat. A seamless experience without the user leaving your app.
More context for faster resolutions
Automatically capture important information about the customer—such as the device or operating system—so support agents have all the context they need.
Engage with users on your website
Embedded support your way
Decide how support on your website works with the web widget being able to serve any combination of a knowledge-base search, contact form, live chat or callback request.
Smart suggestions to save time
Instead of forcing customers to hunt around or leave your website for help, the web widget presents relevant knowledge-base articles just when they need them.
A seamless support experience
The web widget is optimised to provide a simple user experience, no matter if a customer is on a desktop or mobile device. It is also localised into your customer’s language, based on their browser settings.
If you build it, they will come
The mobile SDK and the web widget are powerful tools, but some developers still want to go further. That is why Zendesk provides a REST API for more freedom and advanced customisation. Our API has over 400 endpoints, allowing you to build—from scratch—the native support experience you want in any device, product or application.
“Zendesk SDKs allow us to meet our customers where they are without taking them out of an immersive experience.”
– Jeremy Fair, Operations Business Systems, Big Fish Games