[CX Accelerator] Chart your way to the top with actionable insights from 5000 CX leaders Watch on-demand

ZENDESK for small businesses

Good service leads to greater success

Zendesk is the complete service solution you can count on both now and in the future. With our technology, you will bring ease to customers, increase your team's productivity and identify ways to grow your business.

Product screen: Customer chat window

Zendesk is the leader in customer service software

From speed in service to providing value

Zendesk works right out of the box, so you can get ready to work quickly and onboard agents in record time with our easy-to-use interface.

Built to last

Our solution is designed for growth, whether you are a small, medium or enterprise business. With Zendesk, you can provide a differentiated customer experience at length.

Committed to your success

As the trusted choice, we empower you with our thought leadership and a team of experts ready to help you improve your customer experience.

Logo: Gartner
Logo: Leader, Small Business Summer 2022
Logo: Capterra Shortlist 2022
Logo: Shopify Plus Certified

Venture-backed startups can get access to the Zendesk Suite free for six months.

Our Product

Capabilities that push your teams forward

Product screen: Omnichannel
Omnichannel

Give customers the ability to contact you on the channel they prefer. Zendesk has omnichannel support ready right in time so customers can reach you via email, live chat, phone and social media.

Learn more about Zendesk Suite
Product screen: Messaging
Messaging

Add messaging to your website or mobile app so customers can reach you instantly on any device. Stay in touch with personalised interactions and allow any agent to pick up the conversation without losing context.

Learn more about messaging
Product screen: Agent workspace
Agent workspace

Provide your team with a unified agent workspace so they can focus more on customers. Teams can collaborate, switch between channels and leverage smart workflow automations to get the job done seamlessly.

Learn more about agent workspace
Product screen: Reporting and analytics
Reporting and analytics

Do not be left in the dark on how to improve your business. Use out-of-the-box reporting and analytics to measure your team's performance and spot recurring customer trends, or customise and build your own.

Learn more about reporting
Product screen: Omnichannel
Product screen: Messaging
Product screen: Agent workspace
Product screen: Reporting and analytics

See how Zendesk makes customer service easier and better

Zendesk integration logos

+1,200 integrations ready for takeoff

Zendesk knows how to play well with others, so connecting your existing systems will be quite easy. We also have the Zendesk Marketplace, where you can find additional partners, apps and integrations.

Explore marketplace

Trusted By Over 88,000 Small Businesses

Hear from the best,
our customers

Finance

“Zendesk lets us anticipate what customers want, quickly solve their problems and help customers help themselves. It is about meeting the customers on their terms.”

Read their story
eCommerce

“We chose Zendesk because of its suitability and easy implementation. We started with just Support and now have the complete Support Suite Enterprise solution with all the integrated channels.”

Read their story
Healthcare

“Zendesk is a BAA-compliant platform that expedited our workflows a lot. We no longer need external tools to provide or get data from customers. We can now do everything directly in Zendesk.”

Read their story
Retail

“Zendesk is a powerful tool that helps us treat our customers like royalty. It lets us directly connect with our customers and use their feedback to deliver better service, support and products.”

Read their story

Pricing

Plans worth every dollar

Suite Team

US$49 per agent/month billed annually

Get the fundamentals. Deliver support across any channel, all from one place.

Suite Growth

US$79 per agent/month billed annually

Go further with a little extra help. Tap into self-service and automations.

Most popular

Suite Professional

US$99 per agent/month billed annually

Work even better together. Get deeper collaboration, routing and analytics.

Suite Enterprise

US$150 per agent/month billed annually

All the core elements needed for excellent customer support and more.

FAQs

Questions?
We have answers.

What is Zendesk?

Zendesk is a service-first CRM company that builds software to improve customer relationships. Our software is powerful, flexible and scales to meet the needs of any business. Especially for your small business. Watch a demo to learn more about Zendesk.

What products do you have?

We provide an omnichannel solution for any business that is looking to support its customers – whether those are individual consumers, businesses or your internal employees. Get more details about the Zendesk Suite.

How can I learn the basics of customer service?

You have come to the right place. Customer support is our specialty, so here is our suggestion. First, start with this helpful article that covers the basics and then explore our interactive demo so that you can see Zendesk in action.

How long does it take to set up Zendesk?

Businesses choose Zendesk because it works right out of the box. You will get set up in minutes – not months or years.

How much does Zendesk cost?

Plans are month-to-month or annual. You can start/stop or make changes to your plan at any time (but note that refunds are not given for cancellations or downgrades). Find out how to manage your subscription. You can also contact us for help.

Do you have customers like me?

We are a global company that serves businesses across every industry with stories similar to yours. Check out our gallery of customer stories. You can also contact us.

Do you have a Startups programme and what are the advantages?

Yes, we have a great programme for startups. Qualifying early-stage startups get Zendesk free for six months. Get unlimited access to all Zendesk products, build connections in our community and learn best practice from our very own experts. See if you qualify.

What training and support do you offer?

Customers on any Zendesk Suite plan have access to online support, our Zendesk Help Centre, free on-demand training and Zendesk Community. For additional fees, customers can access prescriptive guidance, customised training, hands-on configuration, 24/7 support and implementation services to ensure teams are set up for success. Find out about our services available to you.

Do I have to set Zendesk up myself or can I have someone do it for me?

We encourage you to first sign up for a trial to take Zendesk for an experience initially. Feel free to contact us if you have any questions.