Zendesk Suite

Customer service just got easier

The Zendesk Suite is the complete service solution that combines all our products and add-ons into one powerful package.

THE ALL-IN-ONE SOLUTION FOR YOUR SERVICE NEEDS

A good kind of change

People are happy when things are simple, so we created the Zendesk Suite to simplify things for your customers, teams and business. Because the best customer experiences happen when you equally support all three areas. The Suite is available in four packaging plans that support every budget and stage of growth because your success is our top priority.

Suite Team

Get the fundamentals right and provide support across any channel all from one place, best suited for teams getting started in CX.

Suite Growth

Do more in a cost-effective way with robust self-service and automation, best suited for teams experiencing rapid growth.

Suite Professional

Work even better together with deeper collaboration, routing and analytics, best suited for teams looking to streamline operations.

Suite Enterprise

Enterprise-level features that help teams with very high service volumes deliver personalised experiences at scale.

Expand your channels
Consolidate your tools
Elevate your Suite
Product screen: Expand support channels in Agent Workspace

FOR SUPPORT ONLY CUSTOMERS

Expand your support channels

Go beyond email and offer a hassle-free omnichannel experience. With the Suite, you can easily manage and switch between email, live chat, messaging, social or voice without disruption. The best part is that the channels are unified in one place via the Agent Workspace, adding that extra layer of convenience for you and your customers.

*All plans come with the industry-leading ticketing system, messaging across web, mobile and social, email, voice, text message, live chat support, help centre and a unified agent workspace.

Product screen: Consolidate your tools

FOR CUSTOMERS WITH MULTIPLE SERVICE PROVIDERS

Consolidate your tools

You have collected the best-of-breed technology for your CX offering, but you are running into challenges with agent productivity and reporting. Instead of spending money with various vendors for different services, invest in the Suite. The Suite lets you house all your favourite tools in one place, whether it is real-time analytics, integrations or team collaboration functionality, Zendesk has everything necessary to get the job done.

*All plans come with the industry-leading ticketing system, messaging across web, mobile and social, email, voice, text message, live chat support, help centre and a unified agent workspace.

Product screen: Elevate Zendesk Suite with add-ons

FOR SUPPORT SUITE CUSTOMERS

Elevate your Suite

As an existing Support Suite customer, this is not your first rodeo. You are already providing an omnichannel experience, but that is just the tip of the iceberg. With the Zendesk Suite, you get popular add-ons like Light agents, multibrand and productivity pack. You even get access to popular channels like social messaging, so you can take your customer experience strategy to the next level.

*All plans come with the industry-leading ticketing system, messaging across web, mobile and social, email, voice, text message, live chat support, help centre and a unified agent workspace.

Suite
Team
Suite
Growth
Suite
Professional
Suite
Enterprise

Help Centres

1

Up to 5

Up to 5

Up to 300

AI-powered automated answers

50

100

500

1000

AI-powered knowledge management

Self-service customer portal

1000

Conversation routing based on agent skill

Integrated community forums

Customisable and shareable analytics dashboards

Real-time analytics

HIPAA Compliance

Suite
Growth
Suite
Professional
Suite
Enterprise

Help Centres

Up to 5

Up to 5

Up to 300

AI-powered automated answers

100

500

1000

Conversation routing based on agent skill

Integrated community forums

Custom agent roles and permissions

Sandbox environment for change management

Real-time analytics

Customisable and shareable analytics dashboards

HIPAA Compliance

Suite
Professional
Suite
Enterprise

Help Centres

Up to 5

Up to 300

AI-powered automated answers

500

1000

Real-time analytics

HIPAA Compliance

Conversation routing based on agent skill

Customisable and shareable analytics dashboards

Custom agent roles and permissions

Sandbox environment for change management

Data storage

100 MB/agent

200 MB/agent

File storage

5 GB/agent

10 GB/agent

Custom Objects

Up to 250K records

Up to 1M records

External events

Up to 350K/month

Up to 750K/month

DRUM ROLL, PLEASE

Proof that the Suite works

“The omnichannel solution allowed my team the flexibility to drive our service vision of providing exceptional customer service to our members anywhere, anytime and on the channel they prefer.”

Michael Dang, Head of Customer Experience, Nomnomnow Inc.

86%

of customers recommend the Suite

61%

of customers upgraded to offer a better omnichannel experience

52%

of customers agree that the Suite makes it easier to do business with Zendesk

51%

of customers have seen improved visibility into data across multiple channels with Agent Workspace