Everything you need for best in class service

Foundational support only$19

Starting at $19/month

Zendesk for Sales

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Plans for everyone
Plans for enterprises

Suite Team

$49 per agent/month billed annually

View features
  • Industry-leading ticketing system An integrated system to engage customers via email, Tweets and Facebook wall posts and easily convert them into tickets.
  • Messaging across web, mobile and social Deliver rich, modern, and automated conversational experiences out-of-the-box on your website or mobile app.
  • Email, voice, SMS, and live chat support Provide personalized support over the phone or web.
  • Help center - Single Create self-service articles that empower customers to find answers on their own.
  • Easy-to-set up automations & workflows Automate and streamline agents' processes to provide faster resolution at scale.
  • AI-powered automated answers - Up to 50 Provide immediate answers to incoming questions using machine learning to reply instantly with available, relevant information so customers can get answers without waiting. Answers can be delivered via email, ticket form, live chat, messaging, social channels, Slack, API and/or SDK.
  • Unified agent workspace A unified, conversation-focused agent workspace helps your team manage conversations across all web, mobile and social channels in one single view.
  • Out-of-the-box reporting and analytics Analyze your performance using pre-built dashboards that are pre-populated with best practice customer service metrics.
  • Data and file storage - Standard Store Zendesk data, files and third party data in our flexible and open platform. Learn more about data by plan here.
  • 1,000+ apps and integrations - Prebuilt Tap into 1,000+ prebuilt apps and integrations available from the Zendesk Marketplace to unite your favorite tools and important business data without writing a single line of code. Or build your own apps for exclusive use within your account, using our App or Channel Framework.
  • Robust APIs - Standard rate limit The API is a powerful resource that many Zendesk customers use to bulk-import resources, create apps, pull data from external sources, and more.
  • Online, email, and phone support from the Zendesk team Access to customer support during business hours for general account information, and quick troubleshooting when something breaks.
  • Onboarding and adoption guidance Prescriptive guidance for feature activation, and better usage of core Zendesk capabilities delivered digitally or through engagements and programs.

Suite Growth

$79 per agent/month billed annually

View features
  • Industry-leading ticketing system An integrated system to engage customers via email, Tweets and Facebook wall posts and easily convert them into tickets.
  • Messaging across web, mobile and social Deliver rich, modern, and automated conversational experiences out-of-the-box on your website or mobile app.
  • Email, voice, SMS, and live chat support Provide personalized support over the phone or web.
  • Help center - Multiple Create self-service articles that empower customers to find answers on their own.
  • Easy-to-set up automations & workflows with additional options Automate and streamline agents' processes to provide faster resolution at scale.
  • AI-powered automated answers - Up to 100 Provide immediate answers to incoming questions using machine learning to reply instantly with available, relevant information so customers can get answers without waiting. Answers can be delivered via email, ticket form, live chat, messaging, social channels, Slack, API and/or SDK.
  • Unified agent workspace A unified, conversation-focused agent workspace helps your team manage conversations across all web, mobile and social channels in one single view.
  • Out-of-the-box reporting and analytics Analyze your performance using pre-built dashboards that are pre-populated with best practice customer service metrics.
  • Data and file storage - Intermediate Store Zendesk data, files and third party data in our flexible and open platform. Learn more about data by plan here.
  • 1,000+ apps and integrations - Prebuilt & custom Tap into 1,000+ prebuilt apps and integrations available from the Zendesk Marketplace to unite your favorite tools and important business data without writing a single line of code. Or build your own apps for exclusive use within your account, using our App or Channel Framework.
  • Robust APIs - Advanced rate limit The API is a powerful resource that many Zendesk customers use to bulk-import resources, create apps, pull data from external sources, and more.
  • Online, email, and phone support from the Zendesk team Access to customer support during business hours for general account information, and quick troubleshooting when something breaks.
  • Onboarding and adoption guidance Prescriptive guidance for feature activation, and better usage of core Zendesk capabilities delivered digitally or through engagements and programs.
  • Self-service customer portal Create a dedicated space for your customers to manage their support requests and community contributions with a personalized portal.
  • AI-powered knowledge management Agents and internal teams can easily add new information with integrated knowledge management and leverage that content themselves to respond faster and more accurately when helping customers one-on-one.
  • Customizable ticket layouts Create multiple support request forms that show a unique set of ticket fields, ensuring you’re gathering the right info from the customer for every support request. Show only the fields that you want agents and end users to see in ticket forms for a better user experience.
  • Light access licenses - Up to 50 Give limited permissions to certain individuals so they can stay informed about tickets and, when needed, provide subject matter expertise and advice by adding private comments to the ticket.
  • Service Level Agreement (SLA) management Accurately measure and avoid breaches by setting Service Level Agreements based on conditions. Add to any view for easy monitoring.
  • Multilingual support and content Provide support and localize your help center in multiple languages (40+).
Most popular

Suite Professional

$99 per agent/month billed annually

View features
  • Industry-leading ticketing system An integrated system to engage customers via email, Tweets and Facebook wall posts and easily convert them into tickets.
  • Messaging across web, mobile and social Deliver rich, modern, and automated conversational experiences out-of-the-box on your website or mobile app.
  • Email, voice, SMS, and live chat support Provide personalized support over the phone or web.
  • Help center - Multiple Create self-service articles that empower customers to find answers on their own.
  • Easy-to-set up automations & workflows with additional options Automate and streamline agents' processes to provide faster resolution at scale.
  • AI-powered automated answers - Up to 500 Provide immediate answers to incoming questions using machine learning to reply instantly with available, relevant information so customers can get answers without waiting. Answers can be delivered via email, ticket form, live chat, messaging, social channels, Slack, API and/or SDK.
  • Unified agent workspace A unified, conversation-focused agent workspace helps your team manage conversations across all web, mobile and social channels in one single view.
  • Out-of-the-box reporting and analytics Analyze your performance using pre-built dashboards that are pre-populated with best practice customer service metrics.
  • Data and file storage - Intermediate Store Zendesk data, files and third party data in our flexible and open platform. Learn more about data by plan here.
  • 1,000+ apps and integrations - Prebuilt & custom Tap into 1,000+ prebuilt apps and integrations available from the Zendesk Marketplace to unite your favorite tools and important business data without writing a single line of code. Or build your own apps for exclusive use within your account, using our App or Channel Framework.
  • Robust APIs - Advanced rate limit The API is a powerful resource that many Zendesk customers use to bulk-import resources, create apps, pull data from external sources, and more.
  • Online, email, and phone support from the Zendesk team Access to customer support during business hours for general account information, and quick troubleshooting when something breaks.
  • Onboarding and adoption guidance Prescriptive guidance for feature activation, and better usage of core Zendesk capabilities delivered digitally or through engagements and programs.
  • Self-service customer portal Create a dedicated space for your customers to manage their support requests and community contributions with a personalized portal.
  • AI-powered knowledge management Agents and internal teams can easily add new information with integrated knowledge management and leverage that content themselves to respond faster and more accurately when helping customers one-on-one.
  • Customizable ticket layouts Create multiple support request forms that show a unique set of ticket fields, ensuring you’re gathering the right info from the customer for every support request. Show only the fields that you want agents and end users to see in ticket forms for a better user experience.
  • Light access licenses - Up to 100 Give limited permissions to certain individuals so they can stay informed about tickets and, when needed, provide subject matter expertise and advice by adding private comments to the ticket.
  • Service Level Agreement (SLA) management Accurately measure and avoid breaches by setting Service Level Agreements based on conditions. Add to any view for easy monitoring.
  • Multilingual support and content Provide support and localize your help center in multiple languages (40+).
  • Conversation routing based on agent skill Get tickets to the right agent based on their expertise so that they’re served a ticket they can efficiently solve.
  • Integrated community forums Create a space for your customers to connect and collaborate with your business, as well as with one another.
  • Private conversation threads Enable agents to seamlessly bring in other people from internal and external teams to collaborate on tickets without interrupting the main conversation flow within the ticket.
  • Customizable and shareable dashboards Create custom live dashboards with live metrics and filters. Share them to keep teammates and stakeholders in the loop about key insights and trends.
  • Advanced voice capabilities Deliver enhanced support with sophisticated call management tools such as requesting a callback, conference calling, IVR routing, and much more.
  • Data Location Options Specify where your account data is stored, whether in the US, APAC, or European Economic Area. Some restrictions apply.
  • HIPAA compliance Zendesk has successfully completed a HIPAA/HITECH assessment and can make its Business Associate Agreement (BAA) available for execution by subscribers.
  • Events Connector for Amazon Web Services Zendesk Events Connector lets users stream near real-time data changes (events) from Zendesk into AWS through Amazon EventBridge. Common use cases include enhancing customer information with machine learning (ML), security and compliance tools, or custom analytics and business intelligence through services such as AWS Lambda, Amazon Simple Storage Service (Amazon S3), Amazon Kinesis, and Amazon SageMaker.

Suite Enterprise

$150 per agent/month billed annually

View features
  • All the core elements needed for excellent customer support, and
  • Custom team roles and permissions Define and assign agent roles to suit your organizational structure and workflow.
  • Advanced knowledge management Create, manage, and update content that is reusable and can live across multiple articles or help centers. Keep your content up to date through its lifecycle with scheduled publishing, unpublishing and verification intervals.
  • Customizable agent workspaces Focus agent effort by displaying the relevant ticket form and macros that pertain to that ticket, and pre-select apps to have expanded and collapsed.
  • Customizable branding for web conversations Customize the widget to match the look and feel of your brand. Remove the "Zendesk" branding from your widget.
  • Light access licenses - Up to 1000 Give limited permissions to certain individuals so they can stay informed about tickets and, when needed, provide subject matter expertise and advice by adding private comments to the ticket.
  • Real-time, shareable and advanced reporting and analytics Share, schedule, and automate the delivery of relevant dashboards and reports to keep teammates and stakeholders in the loop about key insights and trends.
  • Sandbox environment for change management Replicate your ticketing system configurations, customizations, and metadata into a non-production environment for testing, development, and/or training purposes.
  • Robust APIs - Enterprise rate limit The API is a powerful resource that many Zendesk customers use to bulk-import resources, create apps, pull data from external sources, and more.

It gets even more powerful

Keep your support system agile with a plan that tailors Zendesk exactly to your needs.

Additional enterprise-ready plans from $215 per agent/month billed annually

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The advanced security you need

  • Logos: AICPA Service Organization Control Reports SOC aicpa.org/soc (Formerly SAS 70 Reports), bsi. ISO/IEC 27001 Information Security Management, Information Security Management ISO 27001 Certified, TRUSTe Verified, Skyhigh Enterprise-Ready, Privacy Shield Framework
Talk to us for a comprehensive solution that meets all your enterprise needs.
  • Protect your data with best-in-class security and compliance.
  • Fine-tune operations with granular controls and greater change management flexibility.
  • Extend your Zendesk instance and unify your data with custom integrations.
  • Get set up for success with advanced support and services from the Zendesk team.

Join over 160,000 businesses who trust Zendesk

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Try the full Zendesk experience

Frequently asked questions, answered.

PURCHASE

How can I buy your software?

After clicking “Buy now”, you will create a Zendesk account and immediately be able to purchase your software. You can easily pay by credit card or Paypal. Customers who prefer to purchase through our sales representatives can opt to pay via invoice.

How long are your contracts? Can I upgrade or downgrade my subscription?

Plans are month-to-month or annual. You can start/stop or make changes to your plan at any time (but note that refunds are not given for cancellation or downgrades). Learn more here or contact us for details.

What if I don't need all the capabilities in Zendesk Suite?

The Zendesk Suite is the simplest way to get up and running with everything your team needs to deliver seamless support across channels, at great value. If you are looking for a lighter solution, check out our Support-only plans, starting from $19 per agent/month (billed annually).

TRIAL

How does the free trial work?

When you sign up for your trial of Zendesk Suite, you'll have access to all features on the Zendesk Suite Professional plan. If you want to trial a specific plan, just contact us. At any point during the trial you can choose a plan and pay by credit card or Paypal from within your account.

What happens after the trial ends?

At the end of your Zendesk Suite trial, your data and setup remains intact. You can login and select a plan to purchase.

GENERAL

What resources are available to ensure I'm getting the most out of my Zendesk?

Customers on any Zendesk Suite plan have access to online, email, and phone support, as well as access to the Zendesk Help Center and Community. Additionally, prescriptive guidance and on-demand training are also available to ensure your team is set up for success.

Does Zendesk integrate with other applications & systems?

We have thousands of pre-built apps and integrations available through the Zendesk Marketplace. You can also build almost anything you want on top of the Zendesk platform via our developer API.

How do you protect your customers’ data?

We combine enterprise-class security features with comprehensive audits of our applications, systems, and networks to ensure customer and business data is always protected. Take a look at the security measures we take to protect your business and your customers.

More questions?

Our Help Center is open 24/7. You can also reach out to our global support team. We're here to help.

Gartner, Critical Capabilities for the CRM Customer Engagement Center, 8 June 2020, Nadine LeBlanc, Brian Manusama
Gartner does not endorse any vendor, product or service depicted in its research publications and does not advise technology users to select only those vendors with the highest ratings or other designations. Gartner research publications consist of the opinions of Gartner's Research & Advisory organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for particular purpose. GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permissions. All rights reserved.