Zendesk for software and cloud services
Transform CX to drive net retention
Existing customers or new ones — software and cloud services companies need to put as much attention on both. Zendesk delivers the tools and resources needed for frictionless customer experiences and expanded brand loyalty at scale.
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Scale through self-service
Sometimes your customers just need a quick answer. Empower them to resolve common questions 24/7 with AI-enabled bots, custom help centres and technical community forums.
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Make it personal
Your agents strengthen the customer relationship with personalised service at any level, integrating CRM data, licence and subscription history, configuration and usage history. One 360-degree view builds the foundation for brand loyalty.
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Work smarter and faster
Boost agent satisfaction with intent detection and automated triage that ensure tickets go to subject matter experts. Agents shed repetitive tasks — common product or defect enquiries — with time-saving routing, automation and AI-powered workflows.
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Connect your teams
Ease collaboration for front-end and back-end teams by unifying your internal communication channels. Integrate apps like Jira and Slack to help streamline ticket escalations. For agents, shared data from out-of-the-box dashboards continues that support.
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Transform your data to build loyalty
With out-of-the-box and customised reporting plus analytics tools, you track a customer’s journey, providing proactive software support before issues become, well, issues. Use custom dashboards and feedback methods to assess customer sentiment and reward loyalty. Result: data-driven CX strategy with agents ready to upsell and cross-sell your products.
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Get a demoBuilding a best-in-class support team to drive customer retention
“Despite a massive increase in support demands for the company's platform, customer satisfaction metrics and renewal rates are still at all-time highs.”
Scott Gilbert
Senior Director of Global Customer Support at Qumu
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Driving scale with self-service
“Last year we deflected almost 8,000 tickets due to self-service enabled by Zendesk. That amounts to about US$1.3M saved due to the reduction in tickets.”
David Schroeder
Senior Manager of Services Support at Unity
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