Scale at any pace

Your customers expect the best experience. Zendesk empowers you to provide the best customer experience, no matter how fast your needs change and grow.

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Leaders that provide the best customer experience


Make it personal

You don’t just serve a single user, you support businesses with a wide variety of needs. The Zendesk platform connects all your customer data so you have a complete view of your customers. Agents can easily access any support channel from one place, allowing you to provide a personalised experience to any customer.

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Product screen: Customer information

Stay agile

Your software is the engine that powers businesses. As support requests increase, automation means the right ticket gets to the right agent. Use AI and customised dashboards to streamline processes that boost productivity.

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Unify communications

Make it easy for your global team to collaborate, whether they’re fixing bugs, launching updates or engaging with customers. Access all your communication tools from a single place. Integrate apps like Slack and Jira, and share information on dashboards to improve the customer experience.

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Product screen: Customer chat window

Enterprise-grade security

Get security that’s reliable and scalable for your business. With Zendesk, you get the highest industry standards, ensuring you stay in compliance and protect customer data at scale.

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Hit the ground running

Zendesk is easy to implement even when your environment is complex. Quickly scale operations, train new agents and launch new products without worrying about clunky administrative tasks. We have a professional services team to configure and integrate products so you can focus on what really matters.

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Find out what Zendesk can do

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Logo: Box

Help customers on any channel

“We’re always thinking about how we can maximise the experience for our customers. The customer shouldn’t care who in the organisation they’re talking to. They should just get the help they need.”

Jon Herstein

Senior Vice President of Customer Success at Box

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Logo: Ship Station

Go the extra mile

“We always try to instill within our representatives that the size of the company doesn’t matter. What matters is that we get the customer to where they need to be and try to help fulfil dreams.”

Delano Mireles

Director of Worldwide Support

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