How-to guides
Customer experiences can be complicated, but your customers don’t have to know that. Read our how-to guides for actionable steps and behind-the-scenes tips for building better customer relationships.
Average handle time (AHT): formula & improvement tips
Average handle time (AHT) is a customer service metric that measures the average length of a customer's call. Use it to improve operational efficiency.
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White Paper
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How to provide great facebook customer service
Scroll to the bottom to download our white paper “Tips for Providing Great Customer Service on…
White Paper
8 min read
Top tips for building a flourishing help centre
Learn how to build an engaging and flourishing help centre. Increase customer satisfaction, reduce costs and grow your business community by improving your help centre with these steps
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