Service

When you focus on customer service and the customer experience, you can boost the health of your business. Happier customers mean a better bottom line.

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What is customer retention? 11 examples and strategies to retain customers

Businesses work hard to attract customers through a mix of marketing, social media and brand strategies.…

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Feedback form examples, templates and how to write your own Article

Feedback form examples, templates and how to write your own

Use these feedback form tips to help you hear more from your customers and improve your CX.

What is customer satisfaction? (And how to achieve it) Article

What is customer satisfaction? (And how to achieve it)

Learn the secrets to achieving, measuring and improving customer satisfaction to drive your business.

What is a BPO call centre and what does it do? Article

What is a BPO call centre and what does it do?

If your business does not have the bandwidth to adequately handle all your inbound and outbound calls, you may want to consider outsourcing. Read on to learn how a BPO call centre can step in

Customer experience: strategies, importance and examples Article

Customer experience: strategies, importance and examples

Customers have come to expect more out of companies, but who can blame them? We have…

Good customer service: 10 ways to deliver great customer service Article

Good customer service: 10 ways to deliver great customer service

What is good customer service? Be nice. Be quick. Be thorough. Your customers will thank you. And so will sales, marketing and the rest of your company.

2021 Gartner Magic Quadrant for the CRM Customer Engagement Center White Paper

2021 Gartner Magic Quadrant for the CRM Customer Engagement Center

Get your complimentary copy of the 2021 Gartner Magic Quadrant to learn why Zendesk is recognised as a Leader.

30 customer success interview questions you should ask every candidate Article

30 customer success interview questions you should ask every candidate

To build the team of your dreams, ask these customer success interview questions.

Inbound vs. outbound call centres: What is the difference? Article

Inbound vs. outbound call centres: What is the difference?

Learn what makes an inbound call centre and outbound call centre different and how they can benefit your business