When you focus on customer service and the customer experience, you can boost the health of your business. Happier customers mean a better bottom line.
Businesses work hard to attract customers through a mix of marketing, social media and brand strategies.…
Use these feedback form tips to help you hear more from your customers and improve your CX.
Learn the secrets to achieving, measuring and improving customer satisfaction to drive your business.
If your business does not have the bandwidth to adequately handle all your inbound and outbound calls, you may want to consider outsourcing. Read on to learn how a BPO call centre can step in
Customers have come to expect more out of companies, but who can blame them? We have…
What is good customer service? Be nice. Be quick. Be thorough. Your customers will thank you. And so will sales, marketing and the rest of your company.
Get your complimentary copy of the 2021 Gartner Magic Quadrant to learn why Zendesk is recognised as a Leader.
To build the team of your dreams, ask these customer success interview questions.
Learn what makes an inbound call centre and outbound call centre different and how they can benefit your business