Tools and media
Customer surveys are a great way to gather feedback—the challenge is getting people to respond. Here’s how to create engaging surveys your customers will actually complete.
Boost your productivity. Future-proof experiences. All without compromise. Find out how AI is the best investment and a critical strategy for controlling costs.
In this Zendesk white paper, consumers share their thoughts about how AI will transform customer service and why they think businesses aren't doing enough to embrace the technology.
An FAQ page should be part of your team’s investment in customer self-service. Get inspired to create your own with these FAQ page examples from well-known brands.
Getting a prospect to respond to a cold email isn’t always easy. Our template playbook can help with that.
Use these feedback form tips to help you hear more from your customers and improve your CX.
From customer satisfaction to resolution time, these are the key customer service metrics that measure performance and drive revenue.