Podcast | Conversations with Zendesk
Hear expert takes on the latest CX news and current market trends.
Humanizing support at scale—with Talkspace’s Donna Haddigan
For Talkspace’s support team, empathy isn’t a nice to have, it’s a must for each and every customer interaction.
Latest stories
Article
1 min read
Top customer experience podcasts
Check out the top 35 customer experience podcasts for the latest trends, tips, and strategies in customer experience.
Podcast
1 min read
Building the experiences your customers actually want—with Bitly’s Brad Harris
Bitly's Brad Harris explains how 2024 became his “year of testing” and why there are no stupid questions in CX.
Podcast
1 min read
Translating iconic experiences to a digital space—with Aesop’s Carine McGinnity
Luxury skincare retailer, Aesop, gained a cult following for offering deeply personal experiences—and yes, those amazing free samples—in its physical stores. Carine McGinnity explains how it’s working to rebuild those experiences online.
Podcast
1 min read
Burning AI questions answered—with Zendesk’s Peter Neels
Zendesk’s senior CX strategist, Peter Neels, tackles the hard-hitting AI questions and explains why a smart implementation strategy might look different than you'd expect.
Article
2 min read
Top 35 customer service and support podcasts for 2024
Explore the top 35 customer service podcasts—get to know the latest trends, tips, and strategies in customer support.
Podcast
1 min read
Building trust and security at the intersection of AI and CX — with Zendesk’s Joey Edwards-Lebair
In the concluding segment of a two-part episode, Zendesk's Joey Edwards-Lebair dives into CX Trends 2024, which explores how AI will transform CX.
Podcast
1 min read
Unlocking the power of intelligent CX with Zendesk data and insights leader Joey Edwards-Lebair
In the first segment of a two-part episode, Zendesk's Joey Edwards-Lebair dives into CX Trends 2024, which explores how AI will transform CX.
Podcast
1 min read
AI is a marathon, not a sprint: Zendesk CEO Tom Eggemeier on the evolution of customer service
With insights from Covington, Kentucky to Paris, France, Tom Eggemeier sits down with Conversations with Zendesk host Nicole Saunders to tell us what he really means when he talks about the intelligent heart of customer experience.
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