Podcast | Conversations with Zendesk
Hear expert takes on the latest CX news and current market trends.
In this episode of the Conversations with Zendesk podcast, Addie Wallace of Wine.com talks about personalizing the customer experience and the importance of customer feedback.
As any support team manager can attest to, the deleterious effects of stress and burnout have…
While the public is only just now beginning to grapple with the rise of artificial intelligence,…
In the seventh episode of Conversations with Zendesk, VirginPulse's Michael Pace talks about how his support organization scaled wisely by investing in self-service and the employee experience.
In this episode of Conversations with Zendesk, Ian Hunt of Liberty London talks about how the retailer moved to a phygital model.
In the fifth episode of Conversations with Zendesk, AWS's Deepam Mishra talks about the promise of AI and how to maintain the human touch as the technology grows in use.
In the fourth episode of the Conversations with Zendesk podcast, Cristina Fonseca talks about how AI will help businesses understand their customers better, and more.
In the third episode of the Conversations with Zendesk podcast, business experts discuss why it's important to adopt a customer-first strategy.
The second episode of Conversations with Zendesk, with Kajabi's Jared Loman and Zendesk's Maddie Hoffman, explores how generative AI will shape self-service and knowledge management.