Guide 18 essential customer service metrics to measure in 2021 From customer satisfaction to resolution time, these are the key customer service metrics that measure performance and drive revenue. Latest stories Guide | 4 min read How to structure your customer service department What does a successful customer support team look and feel like? How can companies deliver good… Team efficiency Subscribe to the blog The best source of information for customer service, sales tips, guides and industry best practice. Join us. Email addressPlease enter a valid email addressPlease enter a valid email address.Email addresses may not begin with: Subscribe By checking this box, I agree to Zendesk contacting me with marketing-related communications about Zendesk products, services and events. I understand I may unsubscribe at any time. Please select this checkbox if you do not wish to receive marketing communications from Zendesk. By submitting my personal information, I consent to Zendesk collecting, processing and storing my information in accordance with the Zendesk Privacy Notice. Zendesk uses the information you provide to send future occasional emails about Zendesk products, services and relevant content. You can unsubscribe at any time. By submitting my personal data, I consent to Zendesk collecting, processing, and storing my information in accordance with the Zendesk Privacy Notice. Welcome to the club! Oops! Sorry something went wrong. Try again later?