Analytics and data
Customer conversations are a gold mine for key insights, but how do you know what to look for? Find out how to capture, process, and iterate on customer data, so you can build the modern experiences your customers have come to expect.
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It can be easy to feel overwhelmed by the number of customer experience KPIs. Learn how to identify the ones most important to your company.
From customer satisfaction to resolution time, these are the key customer service metrics that measure performance and drive revenue.
Irritating issues affect customers daily. In every industry, a customer will inevitably contact customer service to…
It can be hard to identify the help desk metrics or service desk metrics that really matter for your organization, but these 10 are a good place to start.