Despite economic turbulence and rising customer expectations, companies remain optimistic about the future. That hope is grounded in plans to invest in immersive CX, which is being driven by five distinct trends.
Trying to find the right balance between human agents and AI? Customer data split across systems and apps? Struggling to hire and retain support talent? You may be a CX Riser.
Customer service agents overwhelmed? No visibility into real-time data? Weak personalised service? You may be a CX Starter.
Customers have come to expect more out of companies, but who can blame them? We have…