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Build a better health experience

Improve your bottom line and meet evolving needs with a flexible solution quickly deployed and easily adapted. Zendesk delivers secure, streamlined, and personalised customer service that engages employees and creates great experiences across the healthcare system—for payers, providers and vendors.

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Get the full picture

Zendesk provides a complete 360 view of each patient, customer or member. Integrate key information from EHRs, medical devices, appointment history and partners to deliver more personalised support. Your team spends less time gathering information and has more time focusing on quality care.

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Always be on call

With Zendesk Support Suite, you’re available across any channel—phone, chat, email, text, mobile. Because patients need you when they need you. With proactive support and reminders, you are always one step ahead of their needs.

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Work as one team

Quality care requires a team, and engaging with streamlined communication tools makes the job easier. Distributed and specialised care teams, as well as payer networks, can work together seamlessly, giving patients, providers and customers a better experience at every touchpoint.

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Product screen: Customer chat window

Do your regular check-ups

Understand what drives patient satisfaction and outcomes with powerful analytics to guide planning and decision making. Our best-practice dashboards analyse the patient journey, or build custom charts and dashboards to measure what matters most for your organisation.

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Rest assured

Zendesk provides best-in-class security features to ensure patient trust. And with role-based permissions and a strong documentation system, your organisation will meet all applicable privacy and data protection laws, so better patient care can remain the number one goal. For the next level of data privacy and security, we offer Advanced Data Privacy and Protection.

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Find out what Zendesk can do

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Logo: Omada

Better care starts with integration

“We're an organisation that never met a SaaS product we didn't like, but most aren't tied together. Zendesk allows us to integrate with our other systems to drive efficiency. It's one system that meets the needs of multiple groups.”

Bill Dougherty

Vice President of IT and Security for Omada Health

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Logo: NHS

Pay bills faster

“I was really drawn to the fact that it could interface with our financial system. It provided a way to stop the team from re-keying all the invoice information every time they had a problematic invoice.”

Graeme Carmichael

Financial Accountant at NHSGGC at NHS Greater Glasgow and Clyde

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Partner integrations