Zendesk for healthcare
Build healthier patient relationships
A person's health is always a serious issue, so prioritising the patient experience is critical. Patients expect fast, personal, convenient support—and providers face increasing pressure to deliver value-based care. But with a sea of data sources and communication channels, it's difficult for care teams to collaborate efficiently and deliver better outcomes.
For innovative healthcare organisations which want to deliver the best patient experiences, Zendesk provides secure, flexible and easy-to-use solutions for seamless patient-centric support. This allows providers to transform patient experiences for better outcomes and continuous improvement.
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Join these innovative healthcare providers in transforming patient experiences
The Zendesk for healthcare approach
Keep it personal
Leave siloed data sources in the past. With the Zendesk platform, create a complete view of your patients for more personalised support and care. Integrate key information from EHRs, medical devices and appointment history so your team can spend less time gathering information and more time focusing on patients.
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Always be on call
Virtual care is becoming increasingly popular for health providers who wish to retain and attract patients. With the Zendesk Support Suite, it's easy to be available across any channel—including phone, chat, email, text and mobile—so your patients can reach you whenever and wherever they need you. And with proactive support and reminders, you're always one step ahead of their needs.
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Work as one team
Quality care requires a team, and engaging with streamlined communication tools makes the job easier. Work seamlessly across distributed and specialised care teams and payer networks so patients get a better experience.
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Do your regular check-ups
Understand what drives patient satisfaction and outcomes, with powerful analytics to guide planning and decision making. Get started immediately with best-practice dashboards to analyse the patient experience, or easily build customised charts and dashboards to measure what matters most to your organisation.
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Rest assured
Zendesk provides best-in-class security features to ensure patient trust. And with role-based permissions and a strong documentation system, your organisation will meet all applicable privacy and data protection laws—so patient care can remain the number goal.
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Learn more about how innovative Healthcare organisations use Zendesk
Paving the way
Better care starts with integration
“We're an organisation that never met a SaaS product we didn't like, but most aren't tied together. Zendesk allows us to integrate with our other systems to drive efficiency. It's one system that meets the needs of multiple groups.”
Bill Dougherty
Vice President of IT and Security for Omada Health
Learn how Omada Health uses Zendesk for seamless patient support at scale
Say goodbye to silos
Everything you need within reach
“We took those silos, broke them down, and added everything into Zendesk. So now I have all my reporting, all my activities, all my satisfaction details—all that important information—right at my fingertips, in one system.”
Mike Clericuzio
Director of Service Support for Virgin Pulse
Learn how Virgin Pulse supports employee health with Zendesk's Omnichannel solution
Securing patient trust
Keeping data safe
“As a medical device company, the safety and security of our users are our number one priority. Zendesk, of course, was the right environment for that.”
Anne Kainz
Global Customer Support Lead for mySugr
