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Plans and pricing

Zendesk Suite plans

The complete, AI-powered CX solution with ticketing, live chat and messaging, help centre and voice. All plans drive efficiency with automations and AI agents, available 24/7 to solve customer issues.

US$ 19

Build your own plan, great for small businesses

Starting at US$ 19/month

Suite Enterprise Plus

Talk to us for a comprehensive solution that meets all your enterprise needs.

New: Add-on

Advanced AI

US$ 50per agent/month billed annually

Advanced AI that instantly understands common customer issues, routes tickets and gives your teams proactive insights and suggestions that allow them to take quick action, consistently across your team. It comes with AI-powered tools to optimise your service workflows, an AI-powered copilot to empower agents to solve issues faster and tools to easily scale your knowledge base.

Advanced AI is available at the Professional and higher plan levels.

New: Add-on

Zendesk Workforce Management

US$ 25 per agent/month billed annually

For organisations managing teams in Zendesk, Workforce Management (WFM) is the ideal scheduling solution to meet AI-forecasted needs and to provide comprehensive historical and real-time reporting on team performance and capacity.

Available for all Zendesk plans.

New: Add-on

Zendesk Quality Assurance

US$ 35 per agent/month billed annually

Automatically analyse 100% of conversations across human and AI agents, BPOs, channels and languages. AI detects issues, knowledge gaps and coaching opportunities to improve service.

Available for all Zendesk plans.

New: Add-on

Zendesk Workforce Engagement Bundle

US$ 50 per agent/month billed annually

Enjoy the power of Zendesk Workforce Management and Zendesk Quality Assurance at a discounted bundle rate and lead your team to deliver superior CX.

    New: Add-on

    Advanced Data Privacy and Protection

    US$ 50 per agent/month billed annually

    Support your compliance and security policy obligations with an extra layer of protection and privacy.

    Select features are not yet available. All features will be available or EAP by the end of 2024. Contact sales for more information.

    Compare plans

    Plan type

    Annual Subscription Term (per agent per month)

    US$ 55

    US$ 89

    US$ 115

    US$ 169

    Monthly Subscription Term (per agent per month)

    US$ 69

    US$ 115

    US$ 149

    US$ 219

    Contextual self-service

    Multilingual content

    1 default language

    40+ languages

    40+ languages

    40+ languages

    Article view permissions

    Basic
    Registered users
    Public

    Advanced
    Internal only (customised)
    Registered users (customised)
    Public (customised)

    Advanced
    Internal only (customised)
    Registered users (customised)
    Public (customised)

    Advanced
    Internal only (customised)
    Registered users (customised)
    Public (customised)

    Structured content

    Up to 2 levels deep

    Up to 2 levels deep

    Up to 2 levels deep

    Up to 6 levels deep

    Theme customisation

    Basic
    Standard themes

    Intermediate
    Standard +
    Customised +
    Marketplace Themes

    Intermediate
    Standard +
    Customised +
    Marketplace Themes

    Advanced
    Standard +
    Customised +
    Marketplace +
    Multiple templates

    Multiple help centres

    1

    Up to 5

    Up to 5

    Up to 300

    Search

    Help centre

    Help centre

    Help centre + community forums

    Federated search for multiple help centres + community forums

    Customer portal

    AI-powered bots

    Included automated resolutions (up to 10K)

    5 ARs per agent/month

    10 ARs per agent/month

    10 ARs per agent/month

    15 ARs per agent/month

    Committed automated resolutions (volume discounts available)

    US$ 1.50

    US$ 1.50

    US$ 1.50

    US$ 1.50

    Pay-as-you-go automated resolutions

    US$ 2

    US$ 2

    US$ 2

    US$ 2

    Light agents

    Up to 50

    Up to 100

    Up to 1,000

    Light agents add-on

    Add-on

    Add-on

    Add-on

    Add-on

    Side conversations

    Triggers

    Ticket sharing between multiple Zendesk accounts

    Automated

    Conversation routing

    Based on agent status and capacity

    Based on agent status and capacity

    Based on agent status, capacity, skill and ticket priority

    Based on agent status, capacity, skill and ticket priority

    Multiple ticket forms

    Conditional ticket fields

    Service level agreements (SLA)

    Skills-based routing

    Guided mode

    Prebuilt analytics dashboards

    Data exports

    Zendesk Benchmark

    Voice usage reporting

    Google Analytics for help centre

    Customised data exploration

    Scheduled dashboard delivery

    Zendesk users only

    Zendesk users and end-users

    Dashboard sharing

    Zendesk users only

    Zendesk users and end-users

    Live agent activity dashboard

    Default view

    Customisable views plus live agent status drill-in

    Pre-built live dashboard

    Customisable live dashboards

    Visual data alerts

    Refresh rate

    24 hours

    24 hours

    1 hour

    1 hour
    *Real-time for live dashboards

    Advanced AI: Reporting and insights

    Add-on

    Add-on

    Data storage

    10GB + 50MB/agent

    10GB + 100MB/agent

    10GB + 100MB/agent

    10GB + 200MB/agent

    File storage

    10GB + 2GB/agent

    10GB + 5GB/agent

    10GB + 5GB/agent

    10GB + 10GB/agent

    Customised objects

    Up to three objects
    (5 lookup fields/object)

    Up to five objects
    (5 lookup fields/object)

    Up to 30 objects
    (10 lookup fields/object)

    Up to 50 objects
    (10 lookup fields/object)

    Zendesk events

    In beta

    In beta

    In beta

    In beta

    External events

    Up to 150K/month

    Up to 150K/month

    Up to 350K/month

    Up to 750K/month

    Event retention period

    90 days

    90 days

    1 year

    1 year

    External profiles

    Devices data log

    Additional data storage

    Add-on

    Add-on

    Add-on

    Add-on

    Sunshine Conversations third-party chatbots

    Access to conversation tools and APIs

    Basic Platform Support

    Monthly Active Users per month

    1,000 included (US$50/pack of additional 2,500 MAUs)

    1,000 included (US$50/pack of additional 2,500 MAUs)

    Notifications per month

    1,000 included (US$50/pack of additional 25,000 Notifications)

    1,000 included (US$50/pack of additional 25,000 Notifications)

    Channels

    Orchestration APIs (Switchboard)

    *24/7 support in English only. 8x5 customer’s local business hours for designated languages.

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    Frequently asked questions, answered.

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