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What is a go-to-market strategy? GTM guide 2025 + template

Learn how to use a go-to-market strategy to turn your product concepts into tangible offerings—without chaos or confusion.

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11 fresh alternatives + synonyms for “happy to help”

Customers want to have genuine conversations with customer service reps. Here are some better customer support phrases than “happy to help.”

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Top 22 customer service interview questions and answers 2025

Our comprehensive list of the best customer service interview questions and answers can help you build a dream team of customer service representatives or prepare for your next customer service interview.

Profit margin calculator

Equip your business with the tools you need to boost your income with our interactive profit margin calculator and guide.

Discover AI innovations shaping service at Zendesk AI Summit

Join us for our biggest digital event of the year. Hear from LinkedIn co-founder Reid Hoffman, be the first to see new AI innovations and choose sessions tailored to your role. Plus, get your AI questions answered by experts during the live Q&A. Watch now.

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How to provide great facebook customer service

Scroll to the bottom to download our white paper “Tips for Providing Great Customer Service on…

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21 customer service KPIs every support team needs to track

Customer service KPIs can provide insight into the effectiveness of your customer support. Discover the 21 most important metrics to track below.

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25+ free chatbot templates to improve your CX in 2025

Use these chatbot templates with AI-powered customer service software to provide fast, 24/7 customer support and improve agent productivity.

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88 free call centre scripts to boost your customer satisfaction

Leverage our call centre scripts and customisable template to help agents deliver consistent and excellent customer service experiences.

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AI-powered ticketing automation: Boost CX & cut costs in 2025

See how AI-powered ticketing automation can save agents time and reduce costs by helping your business do more with less.

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Workflow automation: What it is, benefits, and examples

What is workflow automation? Workflow automation accelerates traditional workflows, replacing manual effort with the automation of…

What is quality assurance (QA)? a complete guide

Quality assurance can reduce customer churn, help improve team performance, and cut operational costs. Increase confidence in your QA process with our guide.

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Three ways AI will reshape HR by 2028

The future of employee service is evolving – and the next three years will be consequential…

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Zendesk AI Effect: Real Brands, Real Results, Outsized Impact

The best brands aren’t just adopting AI—they’re using it to deliver faster service, increase efficiency, and…

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The New IT Playbook: Transforming IT Service with AI

IT leaders are no longer just troubleshooting systems. They’re building the blueprint for how work gets…

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AI in customer service: All you need to know

Leverage AI in customer service to increase efficiency, reduce operational costs, and provide fast and personalized support at scale.

The next frontier in AI: Zendesk’s complete service solution

Successful adoption of AI will create the biggest chasm between companies that become the disruptors vs.…

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What is customer service?

Customer service is the support you offer customers throughout a business relationship. Learn why it is important and assess your own customer service aptitude.

13 ways AI will improve the customer experience in 2025

Use artificial intelligence to enhance the customer experience at every stage of the buyer’s journey.

30 customer service email templates and best practices for contacting customers

Use these customer service email templates along with customer support software to speed up your email workflows, save time, and increase efficiency at length.