Best practices

Article
4 min read

Elevate customer support quality with Voice QA and AI QA

Introducing the latest advancement in our AI-powered QA solutions: Voice QA and QA for AI agents, ensuring consistency across 100 percent of your support channels.

4 min read

17 ways to improve call centre customer satisfaction

Making connections more personal is just one way to improve call centre customer satisfaction. Get our top tips.

8 min read

AI customer service agents: A guide to the future of intelligent support

AI agents can understand and resolve even the most sophisticated customer issues. Learn how they can boost customer satisfaction, improve service efficiency, and drive revenue.

9 min read

What is 24/7 support? Definition, benefits & tips

Demand for 24/7 support is almost certainly going to come as your business grows

Discover AI innovations shaping service at Zendesk AI Summit

Join us for our biggest digital event of the year. Hear from LinkedIn co-founder Reid Hoffman, be the first to see new AI innovations and choose sessions tailored to your role. Plus, get your AI questions answered by experts during the live Q&A. Watch now.

11 min read

Average handle time (AHT): formula & improvement tips

Average handle time (AHT) is a customer service metric that measures the average length of a customer's call. Use it to improve operational efficiency.

150+ catchy sales slogans & taglines to boost sales

Memorable sales slogans and taglines help hook customers. Learn what makes a great one and how to harness its power to accelerate sales with these 150+ examples.

18 min read

What is a go-to-market strategy? GTM guide 2025 + template

Learn how to use a go-to-market strategy to turn your product concepts into tangible offerings—without chaos or confusion.