Research and trends
The way we work is always changing—and so are customer expectations. Ditch the buzzwords and industry jargon and get back to the foundation of customer service. Check out the latest technology and trends that are creating better customer experiences.
What is a go-to-market strategy? GTM guide 2025 + template
Learn how to use a go-to-market strategy to turn your product concepts into tangible offerings—without chaos or confusion.
Latest stories
9 min read
What is 24/7 support? Definition, benefits & tips
Demand for 24/7 support is almost certainly going to come as your business grows
Article
1 min read
AI-powered ticketing automation: Boost CX & cut costs in 2025
See how AI-powered ticketing automation can save agents time and reduce costs by helping your business do more with less.
Article
7 min read
Workflow automation: What it is, benefits, and examples
What is workflow automation? Workflow automation accelerates traditional workflows, replacing manual effort with the automation of…
Guides and ebooks
1 min read
Three ways AI will reshape HR by 2028
The future of employee service is evolving – and the next three years will be consequential…
Discover AI innovations shaping service at Zendesk AI Summit
Join us for our biggest digital event of the year. Hear from LinkedIn co-founder Reid Hoffman, be the first to see new AI innovations and choose sessions tailored to your role. Plus, get your AI questions answered by experts during the live Q&A. Watch now.
Guides and ebooks
6 min read
Zendesk AI Effect: Real Brands, Real Results, Outsized Impact
The best brands aren’t just adopting AI—they’re using it to deliver faster service, increase efficiency, and…
14 min read
What is customer service?
Customer service is the support you offer customers throughout a business relationship. Learn why it is important and assess your own customer service aptitude.
4 min read
Rising to the top — these CX leaders are up for solving complex service challenges
Trying to find the right balance between human agents and AI? Customer data split across systems and apps? Struggling to hire and retain support talent? You may be a CX Riser.
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