Best practices

Best practices
4 min read

17 ways to improve call centre customer satisfaction

Making connections more personal is just one way to improve call centre customer satisfaction. Get our top tips.

Best practices

Profit margin calculator

Equip your business with the tools you need to boost your income with our interactive profit margin calculator and guide.

Best practices
9 min read

40 best contact us page examples to inspire you

Your contact us page can leave a lasting impression on existing and potential customers. Do away with generic templates and create a page that stands out in all the right ways.

Best practices
17 min read

34 customer service email templates + best practices

Use these customer service email templates to provide faster and more consistent responses to customers.

Discover AI innovations shaping service at Zendesk AI Summit

Join us for our biggest digital event of the year. Hear from LinkedIn co-founder Reid Hoffman, be the first to see new AI innovations and choose sessions tailored to your role. Plus, get your AI questions answered by experts during the live Q&A. Watch now.

Best practices
14 min read

AI in customer service: All you need to know

Leverage AI in customer service to increase efficiency, reduce operational costs and provide fast and personalised support at scale.

Guides and ebooks
1 min read

The playbook for controlling costs with AI

Boost your productivity. Future-proof experiences. All without compromise. Find out how AI is the best investment and a critical strategy for controlling costs.

Guides and ebooks

Consumers expect AI to radically transform service

In this Zendesk white paper, consumers share their thoughts about how AI will transform customer service and why they think businesses aren't doing enough to embrace the technology.