Tools and media

The playbook for controlling costs with AI

Boost your productivity. Future-proof experiences. All without compromise. Find out how AI is the best investment and a critical strategy for controlling costs.

Latest stories

Consumers expect AI to radically transform service

Consumers expect AI to radically transform service

In this Zendesk white paper, consumers share their thoughts about how AI will transform customer service and why they think businesses aren't doing enough to embrace the technology.

7 cold email templates that skyrocket response rates
| 14 min read

7 cold email templates that skyrocket response rates

Getting a prospect to respond to a cold email isn’t always easy. Our template playbook can help with that.

Feedback form examples, templates and how to write your own
Best practices | 8 min read

Feedback form examples, templates and how to write your own

Use these feedback form tips to help you hear more from your customers and improve your CX.

12 positioning statement examples and how to write your own (free template)
Best practices | 10 min read

12 positioning statement examples and how to write your own (free template)

Align your marketing and sales messaging with a clear positioning statement. Get inspiration for writing your own with these 10 examples.

18 essential customer service metrics to measure in 2021
Guides and ebooks | 6 min read

18 essential customer service metrics to measure in 2021

From customer satisfaction to resolution time, these are the key customer service metrics that measure performance and drive revenue.

How to structure your customer service department
Guides and ebooks | 4 min read

How to structure your customer service department

What does a successful customer support team look and feel like? How can companies deliver good…