Tools and media
In this Zendesk white paper, consumers share their thoughts about how AI will transform customer service and why they think businesses aren't doing enough to embrace the technology.
Getting a prospect to respond to a cold email isn’t always easy. Our template playbook can help with that.
Use these feedback form tips to help you hear more from your customers and improve your CX.
Align your marketing and sales messaging with a clear positioning statement. Get inspiration for writing your own with these 10 examples.
From customer satisfaction to resolution time, these are the key customer service metrics that measure performance and drive revenue.